Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boluwatife Okungade

Ottawa,ON

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Sisi Oge Spa
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.

Education

Bachelor of Science - UX/UI

Algonquin College
Ottawa, ON
04.2025

High School Diploma -

Model Secondary School
Ondo State, Nigeria
07.2019

Skills

  • Project Management
  • Preparation of Demonstrations
  • Quality Assurance
  • MS Office Proficiency
  • Presenting Solutions
  • Customer Relationship Management

Timeline

Customer Service Associate

Sisi Oge Spa
05.2021 - Current

Bachelor of Science - UX/UI

Algonquin College

High School Diploma -

Model Secondary School

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Boluwatife Okungade