Boluwatife Adebiyi
Winnipeg,MB
Summary
A motivated team player experienced in providing exceptional customer service and providing detailed product knowledge.
Exhibits strengths in remaining calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints.
Possesses exceptional communication, organizational, and multitasking skills.
Committed to providing the highest quality service and creating a positive customer experience.
Additionally demonstrates the ability to quickly assess customer needs and provide appropriate solutions.
Overview
4
4
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Urban Kids St Vital Mall
11.2022 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude, coupled with learning how to resolve customer disputes quickly while maintaining professionalism at all times
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Answered questions about store policies and addressed customer concerns.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Mastered point-of-sale systems, including cash register operations and credit card processing
- Cleaned and organized the sales floor in accordance with company merchandising standards
SALES REPRESENTATIVE
Destiny's Clothing Boutique
01.2021 - 09.2021
- Communicated product features, advantages, and benefits to customers
- Worked with management teams to develop annual sales plans, goals, and targets
- Developed and maintained strong customer relationships and networks within designated sales territory
- Developed and maintained relationships with customers to ensure repeat business
- Demonstrated excellent customer service skills when dealing with client inquiries
VOLUNTARY WORKER
Deeper Life High School
05.2020 - 08.2020
- Gained extensive knowledge of customer service principles and practices
- Ensured compliance with organizational policies and procedures at all times
- Organized and managed multiple tasks simultaneously to meet deadlines
- Developed excellent communication skills through working with a diverse range of people
- Answered customer questions regarding company products and causes
- Participated in volunteer general orientation and additional training as appropriate to assigned duties
Education
Bachelor's Degree - Psychology
University of Manitoba
Winnipeg, MB2025
Skills
- Exhibits good conflict resolution strengths and can navigate challenging conversations and conflicts effectively
- Remarkable product and service sales, along with good customer assistance capabilities
- Demonstrates the ability to mitigate strong emotions in a professional manner
- Shows competency in handling and deescalating potentially tense or challenging situations while leading with empathy and understanding
- Outstanding customer service expertise while seeking to further expand skills and facilitate company growth
- Great verbal communication abilities
- Personable, hospitable, warm, and outgoing; able to engage with the public
- Great at providing necessary feedback in a timely manner
Extracurricular Activities
Psychology Club Statistics & Probability Club
Languages
English
Native or Bilingual
Timeline
RETAIL SALES ASSOCIATE
Urban Kids St Vital Mall
11.2022 - Current
SALES REPRESENTATIVE
Destiny's Clothing Boutique
01.2021 - 09.2021
VOLUNTARY WORKER
Deeper Life High School
05.2020 - 08.2020
Bachelor's Degree - Psychology
University of Manitoba
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