Ola Bolanle
Winnipeg,Manitoba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
Winnipeg, MB
06.2021 - 09.2022
- Update account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determine cause of problems to resolve product or service complain
- Recommended products to customers, thoroughly explaining details.
Office Assistant
Purple Rain Dental Clinic
Nigeria
05.2017 - 11.2019
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Education
Diploma - Medical Office Assistant
CDI College
Winnipeg, MB04-2025
Bachelor of Science - Business Education
University of Lagos
Nigeria01.2007
Skills
Technical Support
Customer Support
Written and Oral Communications
Information Updates
Good Listening Skills
Detailed Evaluations
Effective Communication
Problem-Solving Skills
Attention to Detail
Time Management
Patience and Empathy
Data Analysis
Continuous Learning
Team Collaboration
Adaptability
Compliance and Integrity
Timeline
Customer Service Representative
24-7 Intouch
06.2021 - 09.2022
Office Assistant
Purple Rain Dental Clinic
05.2017 - 11.2019
Diploma - Medical Office Assistant
CDI College
Bachelor of Science - Business Education
University of Lagos
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