Bolanle Akindele
24/7 In-touch(GovMB-Covid19 Testing And Vaccine Booking)
Winnipeg,MB
8
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Customer Service Representative
5 Years 4 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Referring clients to scheduled health appointments or referral sites.
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus symptoms .
- Completed screening questions with patients following CDC guidelines.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Helped patients obtain advanced treatment by referring to specialists.
Senior Education Officer
6 Years 8 Months- Collection and Updating both existing and outgone students files.
- Helps with Application and registration of New students
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Submission of weekly, quarterly ,monthly and annually progress reports
- Tracked and analyzed reports to determine needed improvements.
- Coordinating and supervising over 20 student during teaching practice.
- Managing over 30 calls per day.
Education
Bachelor of Arts - BUSINESS EDUCATION
High School Diploma
Skills
Compassion
Computer skills
Excellent work ethic
Cultural awareness
Organization and Time management
Microsoft Office
Very organize.
Follow Instructions diligently.
Multitasking
Timeline
Customer Service Representative
24/7 In-touch(GovMB-Covid19 Testing And Vaccine Booking)
06.2021 - CurrentRead More
Senior Education Officer
NATIONAL TEACHERS' INSTITUTE
04.2014 - 12.2020Read More
UNIVERSITY oF LAGOS
Bachelor of Arts from BUSINESS EDUCATION
Read More
UNIVERSITY oF LAGOS
High School Diploma
Read More