Bolanle Akindele
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
24/7 In-touch(GovMB-Covid19 Testing And Vaccine Booking)
Winnipeg, MB
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Referring clients to scheduled health appointments or referral sites.
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus symptoms .
- Completed screening questions with patients following CDC guidelines.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Helped patients obtain advanced treatment by referring to specialists.
Senior Education Officer
NATIONAL TEACHERS' INSTITUTE
ABUJA , NIGERIA
04.2014 - 12.2020
- Collection and Updating both existing and outgone students files.
- Helps with Application and registration of New students
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Submission of weekly, quarterly ,monthly and annually progress reports
- Tracked and analyzed reports to determine needed improvements.
- Coordinating and supervising over 20 student during teaching practice.
- Managing over 30 calls per day.
Education
Bachelor of Arts - BUSINESS EDUCATION
UNIVERSITY oF LAGOS
NIGERIA01.2007
High School Diploma -
UNIVERSITY oF LAGOS
NIGERIA12.2003
Skills
- Compassion
- Computer skills
- Excellent work ethic
- Cultural awareness
- Organization and Time management
- Microsoft Office
- Very organize
- Follow Instructions diligently
- Multitasking
Timeline
Customer Service Representative
24/7 In-touch(GovMB-Covid19 Testing And Vaccine Booking)
06.2021 - Current
Senior Education Officer
NATIONAL TEACHERS' INSTITUTE
04.2014 - 12.2020
Bachelor of Arts - BUSINESS EDUCATION
UNIVERSITY oF LAGOS
High School Diploma -
UNIVERSITY oF LAGOS
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