BOLAJI OWOKONIRAN
20 Palace street, Kitchener ON,Canada
Summary
Performance-driven Individual with a strong background in administrative support, care and customer service. Proven expertise in delivering exceptional customer experiences, driving revenue growth, and ensuring efficient operations. Empathetic support worker with a sensitive and compassionate approach to cultivating a trusting, stimulating and varied lifestyle for residents.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
The Nigerian Institute Of Building
02.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Internship Student
Lagos State University Health Center
01.2021 - 12.2021
- Provided safe mobility support to help patients move around personal and public spaces.
- Performed preventive care, routine wound management and specimen collection
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Maintained confidential records and handled sensitive information.
Customer Service
Polaris Bank
04.2019 - 03.2020
- Implemented effective crowd management strategies, reducing waiting time and improving customer satisfaction by 20%
- Maintained a customer-friendly disposition at all times and built strong relationships with clients
- Handled customer inquiries, resolved complaints, and provided guidance on banking products and services
- Ensured compliance with regulatory requirements and maintained accurate transaction records with 100% accuracy rate.
Education
Bachelor of Science - Computer Science
Lagos State University
Lagos Nigeria07.2022
Graduate Certificate - Web Development
Conestoga College
Kitchener, ONSkills
- Multi-Line Phone Systems
- Resident advocacy
- Care plan development
- Palliative care
- File management
Accomplishments
- Participant, SmileHour Foundation- Medical and Feeding Outreach 2020
- Assisted in organizing and delivering medical services and food to underprivileged communities, impacting the lives of 200+ individuals
- Member, Selfless Service Foundation, Lagos, Nigeria 2017-2019
- Contributed to community development projects and participated in charitable initiatives, positively impacting the lives of 500+ individuals
- Participant, Breast Cancer Awareness Walk 2016
- Supported initiatives to raise awareness about breast cancer and promote early detection, reaching out to 1000+ individuals.
Volunteer Experience
Participant, SmileHour. Foundation- Medical and feeding outreach -2020
-Assisted in organizing and delivering medical Services and food to underprivileged communities, impacting the lives of 200+ individuals.
Member, Selfless Service Foundation, Lagos, Nigeria - 2017-2019
-Contributed to community development projects and participated in charitable initiatives, positively impacting the lives of 500+
Participant, Breast Cancer Awareness Walk
-Supported initiatives to raise awareness about breast cancer and promote early detection, reaching out to 1000+ individuals.
Timeline
Administrative Assistant
The Nigerian Institute Of Building
02.2022 - 03.2023
Internship Student
Lagos State University Health Center
01.2021 - 12.2021
Customer Service
Polaris Bank
04.2019 - 03.2020
Bachelor of Science - Computer Science
Lagos State University
Graduate Certificate - Web Development
Conestoga College
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