Bolaji Gbadamosi
Regina,SK
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Appzone Group Limited
08.2021 - 09.2022
- Attend to customers complains and help them navigate through company’s application.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Customer Service Representative
Olabisi Onabanjo University
06.2017 - 02.2018
- Helped 20 customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Ogun State, Nigeria09.2019
Skills
- Customer supports
- Problem Description
- Defect Analysis and Resolution
- Technical Equipment Inspection
- Troubleshooting Network Issues
- Software Evaluation
- Organizational Skills
- Functional Testing Experience
- Hardware Replacement
- Issue and Resolution Tracking
- Computer System Diagnostics Software
- File Management Software
- Microsoft Active Directory
- Desktop Partitioning Software
- Mobile Device Management
- Support End-Users
- Remote Access Software
- Customer Communication and Empathy
- Manual Writing
- Quick response to fixing problems
- Software Troubleshooting
- Application Support
- Operating Systems
- English - Fluent
- Microsoft Windows and Office
Accomplishments
- Increased number of resolved job tickets by 20% over previous year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Certification
- IT Essentials, CCNA -2020
Languages
English
Full Professional
French
Elementary
Timeline
IT Support Specialist
Appzone Group Limited
08.2021 - 09.2022
Customer Service Representative
Olabisi Onabanjo University
06.2017 - 02.2018
Bachelor of Science - Computer Science
Olabisi Onabanjo University