Dynamic Customer Support Team Lead with a proven track record at Hudson Bay, excelling in team management and complaint resolution. Enhanced customer satisfaction through strategic problem-solving and efficient process improvements, consistently surpassing KPIs. Adept at training and mentoring, fostering a motivated team culture that drives retention and engagement.
Hi, I’m
Bola Bakare
Toronto,ONTARIO
Summary
Overview
3
years of professional experience
Work History
Hudson Bay
Customer Support Team Lead
01.2023 - Current
Job overview
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined support processes for improved efficiency and reduced response times.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
- Participated in hiring processes for new team members, selecting candidates who aligned with company values and culture.
- Mentored new hires for seamless integration into the customer support team.
- Fostered a culture of continuous learning by sharing best practices across the team regularly.
- Championed a positive work environment that encouraged employee motivation, engagement, and retention.
Amazon
CRM Customer Support
01.2022 - 03.2024
Job overview
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with opening accounts and signing up for new services.
Education
Centennial CollegeScarborough,ON
GED
08-2015
University Overview
Humber CollegeToronto
GED
08-2014
University Overview
- Graduation with Distinction, Fall,2014
Skills
- Team management
- Escalation handling
- Policy enforcement
- Feedback delivery
- Client relationship building
- Training and mentoring
- Customer relations
- Team building
- SLA management
- Problem-solving skills
- Multitasking Abilities
- Attention to detail
- Computer skills
- Microsoft office
- Decision-making
- Complaint resolution
- Adapt well to fast paced environment
Languages
English
Full Professional
Timeline
Customer Support Team Lead
Hudson Bay
01.2023 - Current
CRM Customer Support
Amazon
01.2022 - 03.2024
Centennial College
GED
Humber College
GED
Similar Profiles
Mersedeh RazaviMersedeh Razavi
Sales Associate at Hudson Bay Company, The Bay, Hudson Bay CenterSales Associate at Hudson Bay Company, The Bay, Hudson Bay Center
Monica AndhavarapuMonica Andhavarapu
Associate at Hudson Bay Company, The Bay, Hudson Bay CenterAssociate at Hudson Bay Company, The Bay, Hudson Bay Center
Navpreet KaurNavpreet Kaur
Customer Service at Hudson bayCustomer Service at Hudson bay