Bol Kuot
Halifax,Nova Scotia
Summary
- Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases.
- Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of crime scenes and reports using intense review process to uncover concrete evidence.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
Work History
Integrity services investigator - Service Canada (1228)
Service Canada
11.2020 - Current
- Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
- Ascertain the facts on such issues as reasons for loss of employment and availability for work
- Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse
- Recommended entitlement or disentitlement to benefits and penalties for those claimants and employers who have made misrepresentations or committed abuse against the Employment Insurance program, in accordance with the appropriate national guidelines
- Conducted and managed projects of regional and national nature relating to detection and deterrence of internal and external error and abuse by conducting claimant’s information sessions that teaches clients about their rights and responsibilities when on Employment Insurance program.
Acting Team Leader
Service Canada
06.2021 - 08.2021
- Provided effective operational and supervisory leadership whereby I approved leaves and absences as well as maintained the capacity projection tool, National workload system and workload review
- Provided the one-on-one and face-to-face direct support to employees impacted by the change and engage them in the transformation journey
- Communicated and engaged my team comprising between 18 to 20 members in dialogue, listening and supporting employees through their transition by providing training and coaching
- Anticipated and responded to challenges faced by my employees, and escalate these difficulties when appropriate
- Provided opportunities to my employees to participate and seek to empower them.
Integrity services officer - government services (1228)
Service Canada
04.2018 - 11.2020
- Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
- Ascertain the facts on such issues as reasons for loss of employment and availability for work
- Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse
- Recommended entitlement or disentitlement to benefits and penalties for those claimants and employers who have made misrepresentations or committed abuse against the Employment Insurance program, in accordance with the appropriate national guidelines
- Conducted and managed projects of regional and national nature relating to detection and deterrence of internal and external error and abuse by conducting claimant’s information sessions that teaches clients about their rights and responsibilities when on Employment Insurance program.
Program and service delivery clerk - government services (1411)
Service Canada
10.2017 - 04.2018
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
- Photocopy and collate documents for distribution, mailing and filing
- Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
- Process incoming and outgoing mail, manually or electronically
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment.
Addictions & Harm Reduction Officer
CAMH - Outreach Team for Youth Mental Health
05.2015 - 10.2017
- Supported participants particularly youth with addiction problems to develop individualized harm reduction plans to ensure their overall health and well-being.
- Monitored participants of health and substance use to determine when to provide additional harm reduction supports.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advocated for social and community service programs to increase awareness and funding.
- Assessed community needs and identified resources for social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Participated in community events to promote services and engage with public.
Education
Bachelor of Arts - Social And Cultural Anthropology
University of Toronto
Toronto, Ontario11.2015
Skills
- Completed Phase 1 of the National Certification Program for Investigators (NCPI) with distinctions
- Advanced experience using Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access)
- Excellent knowledge of Government of Canada Computer Programs, including Government of Canada Online Systems (GCOS & CSGC)
- Completed Mental health and Trauma Training
Awardsandhonours
- University College Best Graduating Wusc’s student Award 2015
- University of Toronto faculty of Arts & Science Award 2013
- World University Service of Canada (WUSC) 2011
Languages
English
Full Professional
Dinka
Native or Bilingual
Swahili
Full Professional
Arabic
Elementary
Timeline
Acting Team Leader
Service Canada
06.2021 - 08.2021
Integrity services investigator - Service Canada (1228)
Service Canada
11.2020 - Current
Integrity services officer - government services (1228)
Service Canada
04.2018 - 11.2020
Program and service delivery clerk - government services (1411)
Service Canada
10.2017 - 04.2018
Addictions & Harm Reduction Officer
CAMH - Outreach Team for Youth Mental Health
05.2015 - 10.2017
Bachelor of Arts - Social And Cultural Anthropology
University of Toronto
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