Bo (Jane) Li
Richmond Hill,ON
Summary
With 5 years of experience in sales and customer management within the psychology and immigration sectors, and 2 years as an HR Administrator, I am now focused on leveraging my skills in the finance field. I bring a strong international perspective, combining practical experience in market analysis, customer profiling, and channel development with a keen sensitivity to financial dynamics. Highly self-motivated and detail-oriented, I excel in data-driven decision-making, process optimization, and cross-departmental coordination. My background in HR and customer management equips me with the ability to understand and influence key business drivers. Fully proficient in both Mandarin and English, I thrive in fast-paced, multi-tasking environments, ready to contribute to financial strategies and growth.
Overview
8
8
years of professional experience
Work History
Human Resources Administrator
Ventmere Ltd.
01.2023 - Current
- Recruitment & Onboarding: Coordinated recruitment for 20+ positions, managing job postings, screening 100+ candidates, and scheduling 60+ interviews. Conducted orientation sessions, ensuring smooth transitions for 10+ new hires annually.
- Employee Records Management: Maintained accurate records for 30+ employees, ensuring compliance with legal requirements and company policies.
- Benefits Administration: Managed benefits programs for 30+ employees, including health insurance and retirement plans. Resolved 50+ employee inquiries related to benefits annually.
- Payroll Support: Supported payroll processing, maintaining accurate attendance and leave records for employees, ensuring timely and accurate payroll in collaboration with the finance department.
- Employee Relations: Acted as the primary contact for employee inquiries and grievances annually, assisting in conflict resolution and fostering a positive work environment.
- Compliance & Policy Administration: Ensured compliance with labor laws and company policies, contributing to the development and enforcement of 10+ HR policies.
- Training & Development: Coordinated training programs that enhanced skills for employees annually, improving overall team performance.
Therapeutic Centre Manager
Know Yourself Co., Ltd
09.2020 - 06.2022
- Recruitment and Training: Screened and interviewed candidates, and conducted orientation and training sessions.
- Team Development: Organized team development activities and regular team-building events to maintain employee satisfaction.
- Market Investigation: Led a team to investigate local psychology training markets and competitor actions, adjusting marketing strategies based on customer profiles.
- Customer Demand Analysis: Engaged with corporate clients to understand their needs and developed customized workshop plans, ensuring smooth execution and high client satisfaction.
- Activity Review: Reviewed activities to identify business opportunities and optimization points, and updated strategies based on customer feedback.
Immigration Service Specialist
Jiahua International Consulting Co., Ltd
02.2017 - 06.2020
- Publicity and Customer Acquisition: Collaborated with marketing to organize online/offline events, attracting 90+ potential customers monthly and optimizing customer management through detailed profiles.
- Customer Consulting: Provided in-depth immigration consulting, created customized plans based on client needs, and established strong client relationships, ranking in the top 3 for performance for two consecutive years.
- Secondary Sales Opportunities: Identified additional sales opportunities for new immigrants, such as housing and insurance, and facilitated cross-departmental collaborations to maximize customer value.
Education
Bachelor of Arts in Psychology and History -
University of Toronto
Toronto, CanadaSkills
- Communication Skills
- Customer Service Orientation
- Analytical Skills
- Problem-Solving Skills
- Attention to Detail
- Negotiation Skills
- Interpersonal Skills
Languagesskills
Mandarin (native), English (proficient), Master in Word, Excel, PPT, Team Player, Quick Learner, Effective Communication and Coordination, Problem-Oriented
Timeline
Human Resources Administrator
Ventmere Ltd.
01.2023 - Current
Therapeutic Centre Manager
Know Yourself Co., Ltd
09.2020 - 06.2022
Immigration Service Specialist
Jiahua International Consulting Co., Ltd
02.2017 - 06.2020
Bachelor of Arts in Psychology and History -
University of Toronto
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