Bojana Reljic
Mississauga,Canada
Summary
To obtain a full-time or part-time position with a retail or e-commerce company to deliver amazing customer service. I would like to support company growth by fulfilling orders, growing customer clientele, and meeting deadlines
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Viva Cucina
New York
04.2022 - 07.2022
- Took reservations by phone and walk-guests, keeping scheduling demands and kitchen output in time to avoid overcooking
- Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with a special request
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings
- Assisted various restaurant staff when necessary
- Took orders from Uber Eats and various food apps
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
Jade Sixty
New York
02.2018 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience
- Assisted manager with quickly resolving service and food-related issues
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
Customer Service
Swarovski
11.2011 - 01.2012
- Greeting customers upon store entry and assisting them to choose products and displaying sale items
- Packing and bagging items for customers
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
High School Diploma -
Glenforest Secondary School
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
Activities
I work as a model with Elite Model Management in Toronto.
Languages
English
Serbian
Timeline
Restaurant Hostess
Viva Cucina
04.2022 - 07.2022
Restaurant Hostess
Jade Sixty
02.2018 - 07.2022
Customer Service
Swarovski
11.2011 - 01.2012
High School Diploma -
Glenforest Secondary School