Matej Nikcevic
Vancouver,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Server
Balkan House
Vancouver, BC
12.2023 - Current
- Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
- Developed strong rapport with regular customers through friendly interactions and personalized service, encouraging repeat business.
- Efficiently processed payments using POS systems, ensuring accurate transactions for both cash and credit payments.
Reception Assistant
One&Only PortoNovi Resort - Herceg Novi
Montenegro, Herceg Novi
02.2020 - 11.2023
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Head Cashier Supervisor
Voli D.o.o
Montenegro, Podgorica
03.2018 - 01.2020
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Collaborated with store management to implement promotional strategies that boosted sales.
Education
Hospitality Management
Vancouver International College
VancouverSkills
- Professional Appearance
- Reservation handling
- Willing to Learn
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Customer Service
Languages
English
Full Professional
Timeline
Assistant Server
Balkan House
12.2023 - Current
Reception Assistant
One&Only PortoNovi Resort - Herceg Novi
02.2020 - 11.2023
Head Cashier Supervisor
Voli D.o.o
03.2018 - 01.2020
Hospitality Management
Vancouver International College