BoiTran Giang
Ottawa,ON
Summary
Adept at leveraging skills in SAP and ERP systems for efficient order management, I excelled at Formosa Taffeta Vietnam by enhancing order fulfillment processes and resolving customer issues swiftly. My strong organizational and team collaboration abilities contributed to surpassing monthly targets, demonstrating a proactive approach to problem-solving and decision-making.
Overview
5
5
years of professional experience
Work History
Order Fulfillment – Full Time
Formosa Taffeta Vietnam
Ho Chi Minh City, Vietnam
05.2018 - 06.2023
- Using the company system to manage orders, packing lists, invoices, payments, track production status, inventory, in-house test and inspection reports
- Communicating with domestic and international customers by phone and email in Vietnamese and English to get orders, problem solving, deliver shipment package, and support after sales services
- Work in team to meet monthly target and help other members to finish the daily purpose
- Work with the production department, import-export department, and inbound and outbound logistics to produce and deliver the goods to customers on time
- Collaborate with the Quality Control department to promptly address complaint and engaging in discussions with customers to minimize replacement units or suggest alternative solutions that save time for both buyers and sellers
- Created weekly reports for management summarizing key metrics related to order fulfillment volume, accuracy, timeliness.
- Resolved customer complaints related to incorrect shipments or delayed deliveries in a timely manner.
- Developed and implemented strategies to ensure efficient order fulfillment processes.
Education
Advanced Diploma - BA-Supply Chain And Operations Management
Algonquin College
Ottawa, ON11.2024
Associate’s Degree - English as a Foreign Language
HUFLIT University
Ho Chi Minh City, Vietnam01.2013
Skills
o Produce SOP, MPS, BOM and MRP for manufaturing
o Use SAP, ERP system to complete various transactions and reports associated with purchasing process
o Creating of work breakdown structures
o Prepare networking diagrams and Gantt charts, assesing risk, using budgets, controlling resources and project terminaion
o Familiar with Microsoft office (Word, Excel, PowerPoint, Access, Project)
o Capable of working in team, communicating in both verbal and written to express the idea clearly and time management to finish work and meet deadlines
o Have strong organizational, problem-solving and decision-making abilities
Timeline
Order Fulfillment – Full Time
Formosa Taffeta Vietnam
05.2018 - 06.2023
Advanced Diploma - BA-Supply Chain And Operations Management
Algonquin College
Associate’s Degree - English as a Foreign Language
HUFLIT University
Similar Profiles
Jenylyn SimonJenylyn Simon
Quality Control at Formossa Taffeta CorporationQuality Control at Formossa Taffeta Corporation
Jason WallaceJason Wallace
Outside Process Operator at Formosa Plastics - SPVC UnitOutside Process Operator at Formosa Plastics - SPVC Unit
FAVIAN MENCHACAFAVIAN MENCHACA
Inventory Control at Formosa PlasticsInventory Control at Formosa Plastics