Bohdana Bondarenko

• Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices for customer care specialists.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Directed customers to appropriate departments for additional support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

- Followed up with clients to ensure optimal satisfaction

- Recommended solutions and escalated complex issues

- Documented customer interactions and provided cross-functional support

-Provided primary customer support to internal and external customers.

-Diagnosed and troubleshot hardware, software and network issues.