Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bohdan Pakhtusov

Halifax,NS

Summary

Productive Front Office professional with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Southwest Property Management
05.2022 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Security Guard

Shadow Security
06.2022 - Current
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

Guest Relations Officer

Princess Cruises
04.2019 - 02.2022
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.

Concierge

Lord's Palace Hotel
04.2017 - 02.2019
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Lead Banquet Server

Hyatt Regency Kyiv
10.2015 - 02.2017
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
  • Streamlined banquet setup process for improved efficiency and reduced labor costs.
  • Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
  • Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
  • Trained new staff members on proper serving techniques, company policies, and customer service standards.
  • Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.

Education

Bachelor of Arts - Tourism And Hospitality Management

University of Physical Education And Sport of Ukra
Kyiv, Ukraine
06.2018

Skills

  • Automated Telephone Systems
  • Daily Reporting
  • Customer Service
  • Delegating Work Assignments
  • Conflict and Issue Documentation
  • Employee Training
  • Operations Oversight
  • Safety and Security Procedures
  • Corporate Branding
  • Operations Management
  • Staff Management
  • Policy Enforcement

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Full Professional
Turkish
Elementary

Timeline

Security Guard

Shadow Security
06.2022 - Current

Front Desk Receptionist

Southwest Property Management
05.2022 - Current

Guest Relations Officer

Princess Cruises
04.2019 - 02.2022

Concierge

Lord's Palace Hotel
04.2017 - 02.2019

Lead Banquet Server

Hyatt Regency Kyiv
10.2015 - 02.2017

Bachelor of Arts - Tourism And Hospitality Management

University of Physical Education And Sport of Ukra

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Bohdan Pakhtusov