Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bogdan Mykhaylyk

Toronto,ON

Summary

Dynamic Retail Manager with a genuine passion for customer interactions and a proven track record of enhancing store operations and driving exceptional sales outcomes. Fostered a welcoming and customer-centric environment, optimized merchandising strategies, and led teams to surpass performance targets. Skilled in staff development, inventory management, and delivering top-tier customer service. Excited to leverage a customer-focused approach and management skills to contribute to the success of a thriving organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front of House Supervisor

Roast Fine Foods
09.2021 - Current
    • Led a team of 5 front-of-store staff members, overseeing daily operations and ensuring smooth customer interactions
    • Managed daily sales activities, monitored transaction processes, and maintained accurate records of sales and transactions
    • Successfully resolved customer issues and handled complaints, turning unhappy customers into loyal patrons through effective communication
    • Efficiently managed returns and exchanges, adhering to store policies and ensuring customer satisfaction
    • Maintained optimal inventory levels by monitoring stock and proactively reordering products to prevent shortages
    • Coordinated with suppliers to ensure timely and accurate deliveries of inventory and products for sale
    • Played a key role in training new staff members, providing comprehensive onboarding and ongoing training
    • Implemented creative strategies to enhance store efficiency and profitability, resulting in a 17% increase in monthly sales
    • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
    • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
    • Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.

Server

Ferro Bar & Cafe
11.2018 - 04.2020
  • Welcomed and seated guests, promptly delivering menus and providing recommendations on food and beverage choices
  • Skillfully took and accurately entered orders, catering to special requests and dietary preferences
  • Served food and beverages to patrons with precision, ensuring a delightful and enjoyable dining experience
  • Maintained a clean and organized workstation, contributing to the overall cleanliness and ambiance of the restaurant
  • Engaged with customers, addressing inquiries, handling payment transactions, and providing excellent customer service
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Advanced Diploma - Business Management: Leadership and Management

Centennial College
Toronto, Ontario
01.2020

Master's Degree - International Economic Relations

Karazin V.N. University
Kharkiv, Ukraine
05.2018

Bachelor of Science - International Economic Relations

Karazin V.N. University
Kharkiv, Ukraine
09-2016

Skills

  • Teamwork
  • Leadership
  • Communication Skills
  • Customer Service
  • Conflict resolution
  • POS systems
  • Store operations
  • Effective communication
  • Customer relationship management
  • Quality standards
  • Customer feedback analysis

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Elementary
German
Elementary

Certification

Microsoft Office Specialist: Microsoft Word Office 365

Microsoft Office Specialist: Microsoft Excel 365

Smart Serve

Timeline

Front of House Supervisor

Roast Fine Foods
09.2021 - Current

Server

Ferro Bar & Cafe
11.2018 - 04.2020

Advanced Diploma - Business Management: Leadership and Management

Centennial College

Master's Degree - International Economic Relations

Karazin V.N. University

Bachelor of Science - International Economic Relations

Karazin V.N. University

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Bogdan Mykhaylyk