Bogdan Mojic
Santa Barbara
Summary
Reliable individual who values integrity and understands the importance of communication and team work. Pays close attention to detail and learn new skills quickly and efficiently. Demonstrates proper judgment to solve problems with coming up with creative solutions.
Overview
4
4
years of professional experience
Work History
Server
San Ysidro Ranch
09.2023 - Current
- Increases sales with upselling techniques and thorough vast knowledge of menu items.
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explains menu items and suggests appropriate options for food allergy concerns.
Server
L'Antica Pizzeria Da Michele
11.2022 - Current
- Cultivates warm relationships with regular customers.
- Explain menu items and suggests appropriate options based on dietary restrictions.
- Increases sales significantly by upselling higher-end products to customers.
- Creates daily tasks to the serves and follow through to make sure they are providing excellent customer service.
Guest Experience Expert
The Ritz Carlton Bacara
10.2021 - Current
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Assisted the dining staff by carrying trays with food and drinks to the guest, in addition to accommodating any dietary restrictions as a liaison between customers and kitchen staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Manager
Roll Bar
02.2020 - 09.2021
- In charge of scheduling, daily tasks and team building.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
Education
Bachelor - Tourism Management
Business And Art Academy of Applied Studies
Belgrade, Serbia07.2021
Skills
- Problem Solver
- Detail Oriented
- Excellent Interpersonal Skills and Leadership
- Outstanding Customer Service
- Team Player
- Polyglot (English, Serbian and German) & Beginning Spanish
References
- Jose Yupanqui (The Ritz Carlton, Director of Housekeeping): 4694276194
- Alfonso Plata (The Ritz Carlton, Manager of Front Office): 8054528716
- Jim Cecile (L'Antica Pizzeria da Michele, Manager): 909549438
- Michael Valverde (San Ysidro Ranch, Manager): 9167041335
Timeline
Server
San Ysidro Ranch
09.2023 - Current
Server
L'Antica Pizzeria Da Michele
11.2022 - Current
Guest Experience Expert
The Ritz Carlton Bacara
10.2021 - Current
Manager
Roll Bar
02.2020 - 09.2021
Bachelor - Tourism Management
Business And Art Academy of Applied Studies
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