Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bogdan Knezevic

Grande Prairie,AB

Summary

Enthusiastic about learning and experiencing more in the hospitality industry. Pursuing opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Grande Prairie Pet Central
06.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Server

Tenen Restaurant
01.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Kept bar presentable and well-stocked to meet customer needs.

Sales Associate

Petland
02.2012 - 11.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Beekeeper

Sanchez Honey
05.2012 - 09.2012
  • Boosted pollination efficiency by strategically placing and relocating hives in areas with abundant flora for bees to forage.
  • Scraped out parasites and removed vermin such as birds and mice.
  • Adapted quickly to changing environmental conditions, adjusting hive management strategies as needed to support healthy colonies in various climates.

Education

Bachelor of Arts - Double Major: Sociology And History

Simon Fraser University
Vancouver
05.2021

Skills

  • Valid Driver's License
  • Teamwork and Collaboration
  • Customer Service
  • Punctual and Reliable
  • Time management skills
  • Heavy Lifting
  • Delivery Scheduling
  • Handling Difficult Customers
  • Engaging personality
  • Memory retention
  • Liquor, beer, and wine knowledge

Languages

English
Native or Bilingual
Serbian
Native or Bilingual

References

Sasha Mirkovic 

Owner of Tenen Resturaunt

778-862-0805


Srdjan Knezevic

Owner of Grande Prairie Pet Central 

587-297-1403


Fernando Sanchez 

Owner of Sanchez Honey

 


Timeline

Delivery Driver

Grande Prairie Pet Central
06.2020 - Current

Server

Tenen Restaurant
01.2019 - 03.2020

Beekeeper

Sanchez Honey
05.2012 - 09.2012

Sales Associate

Petland
02.2012 - 11.2013

Bachelor of Arts - Double Major: Sociology And History

Simon Fraser University

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Bogdan Knezevic