Bochen Zhao

Wholesale

• Negotiated favorable pricing and terms with brokers to achieve store sales target .
• Exceeded sales targets consistently, contributing to the company''s overall revenue growth and market share expansion within the fleet segment.
• Established strong client relationships for repeat business and customer loyalty.
• Built relationships with business owner customers and brokers to establish long-term business growth.
• Delivered comprehensive sales reports to senior management, highlighting trends, challenges, and potential growth areas.

Maximize Volume sales - Maintain highest front-end profit average - Maximize Back-end Reserve and Back-end products - Support customers seeking new luxury vehicles in product selection and Summary Skills Experience decision making through expert understanding of the luxury vehicle market. Answer customer questions completely and efficiently, enhancing customer satisfaction and resulting in 97% positive reviews. · Maintained a positive, customer-first attitude to exceed satisfaction targets by 10% .

• Completed daily logs, tracked data and managed clients' book of business
• Developed and maintained strong relationships with clients to maximize satisfaction

Kept customers highly satisfied at all stages, achieving CSI score. Described benefits of dealership to build loyalty. Maintained current knowledge of dealership inventory and finance product or packages.

Recognized potential customers and customized business approaches tailored to fit specific needs. Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons to potential customers and well explain the market value for cars due to the shortage of parts and micro chips.

Demonstrated products to customers, discussed features and redirected objections to capture sales. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Explain Audi Care and wear and tear package to customer. For used car buyers I would recommend them to make purchase on extend warranty. Listen to customer try to find what they need and introduce the specific product to them