Boby Kuriakose
Chatham,ON
Summary
Well-educated and performance-driven IT Support Technician adept at providing professional technical support to clients, improving customer service, and maintaining hardware and software. Great communicator offering extraordinary technical expertise and strong determination to perform excellent work. Detail-oriented professional with a highly professional attitude, exceptional critical thinking skills, and significant ability to perform well in a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
Proto Tech Softwares
12.2021 - Current
- Replaced defective hardware-motherboard, HDD, KBD, LCD, memory, and Touchpad
- Install, maintain, and support Windows 10,7, MAC OSX, and Linux systems
- Identified and investigated network issues, and upgraded hardware and software
- Installing and upgrading Windows and software
- Install, diagnose, repair, maintain, build, and upgrade all PC hardware equipment
- Installing and activating software within licensing parameters
Datacenter Technician
HCL CANADA
02.2020 - 11.2021
- Build and maintain Data Center Infrastructure, such as servers, networking equipment, security
- Storage, Data Center software Includes physical server racks and chassis, cables, power, and cooling
- Provision and reload enterprise-level servers in a fast-paced environment
- Troubleshoot chassis types based on Super Micro specifications, as well as components from various
- Provide professional TIER 2 support to resolve hardware, software, and networking issues
- Install and maintain Data Center Collocation and Data Center Virtualization devices
IT Technician
Alta E-Solutions
01.2019 - 11.2019
- Install, repair, maintain, and upgrade Laptops, Desktop, and workstations
- Replaced defective hardware-motherboard, hard disk, keyboard, LCD, and memory
- Coordinating warranty/post-warranty repair of hardware and accessories
- Install, maintain, and support Windows 10,7, MAC OSX, and Linux systems
- Maintains data security and ensures integrity and protection of all client information
- Installing and upgrading Windows and software
- Updating, escalating, and closing Tickets in various systems
Hardware Technician
EB Games
10.2018 - 01.2019
- Undertook repair work for game consoles (PS4, PS3), diagnosing
- Replaced defective hardware-motherboard, hard disk, keyboard, LCD displays
- Maintain a record of work done, repair reports, and service logs
- Follow documentation, policies, and procedure and perform tasks
- Repair of parts using hand and power tools
Computer Hardware Technician (Intern)
123Compute
01.2018 - 04.2018
- Undertook repair work for laptops, diagnosing, and fixing hardware and software faults
- Replaced defective hardware-motherboard, hard disk, KBD, LCD displays, memory, and touchpad
- Install, diagnose, repair, maintain, build, and upgrade all PC hardware equipment
- Imaging and Restoring of Client OS using Maricum reflect imaging software
Desktop Support Technician
Tera Softwares
01.2014 - 06.2017
- Worked with SCCM 2012 server- install SCCM clients, create custom systems group
- Installed WDS server, create images for Windows 10, 7, 8
- Installed MDT 2013, upgrade Windows 10 through MDT 2013, Deploying applications and office -2003,2007,2010 through MDT 2013
- Granting and revoking access for new hires and departures
- Supporting and troubleshooting system and user administration including shared drive printer access
- Installed Print Server, add new printers, set printer pooling, set the priority for groups/users
- Installed -ADDS, DNS, and DHCP
- Configured DNS /DHCP server, create scopes, exclusion
- Supporting and resolving common applications including the Office Suite and 365
- Supported remote access using AnyDesk,RDP, VNC, and TeamViewer
- Updating, escalating, and closing Tickets in various systems
- Granting and revoking access for new hires and departures
- Assisting with moving computing hardware and associated reconfiguring
- Coordinating warranty/post-warranty repair of hardware and accessories
Education
Red Hat Certified Engineer(RHCE) -
Microsoft Certified System Engineer (MCSE) -
Microsoft Certified Database Administrator (MCDBA) -
Cisco Certified Network Associate (CCNA) -
Cyber Security Professional -
CDI College
Scarborough, ON04.2021
AEC - Client Support -
Champlain College
Montreal, QC12.2017
Bachelor’s Degree - Mathematics
MG University
Kerala, India01.2002
ADSE -
Aptech
Kerala, India04.2001
Skills
- IT Helpdesk
- Desktop Support
- Computer Networking
- ServiceNow
- Linux
- Remote Access
- Active Directory
- Auvik,ZenDesk
- SmartDeploy
- AnyDesk, RDP ,RDCM
- Windows 10 Deployment
- Dynatrace
- Azure AD , Microsoft 365
- MDM - Cisco Meraki
Certification
Red Hat Certified Engineer(RHCE)
Microsoft Certified System Engineer (MCSE)
Microsoft Certified Database Administrator (MCDBA)
Cisco Certified Network Associate (CCNA)
Timeline
IT Technician
Proto Tech Softwares
12.2021 - Current
Datacenter Technician
HCL CANADA
02.2020 - 11.2021
IT Technician
Alta E-Solutions
01.2019 - 11.2019
Hardware Technician
EB Games
10.2018 - 01.2019
Computer Hardware Technician (Intern)
123Compute
01.2018 - 04.2018
Desktop Support Technician
Tera Softwares
01.2014 - 06.2017
Red Hat Certified Engineer(RHCE) -
Microsoft Certified System Engineer (MCSE) -
Microsoft Certified Database Administrator (MCDBA) -
Cisco Certified Network Associate (CCNA) -
Cyber Security Professional -
CDI College
AEC - Client Support -
Champlain College
Bachelor’s Degree - Mathematics
MG University
ADSE -
Aptech
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