Ivy Clarkson
Arroyo Grande
Summary
Self-motivated and willing to learn new skills, experienced in Sales & inventory management; bilingual and prepared with skills learned during time as a freelancer such as high level computer literacy and multitasking proficiency. Seeking preferably a full-time remote position so as to be able to pursue in advancing my online education.
Overview
5
5
years of professional experience
Work History
Freelancer
Self-employed
06.2020 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial agreements.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Senior Guest Advisor
Gamestop
11.2023 - 02.2025
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Implemented new training programs for Guest Advisors, leading to increased staff knowledge and higher guest satisfaction ratings.
- Observed packing operations to verify conformance to specifications.
- Leveraged administrative skills in managing and maintaining a database of systems and procedures; optimized inventory management, keeping tabs on stock and making sure everything is in proper order.
Sales Associate
Best Buy
10.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Game Room Attendant
CEC Entertainment
08.2021 - 07.2022
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
Education
Associate of Science - Biology, Psychology
Allan Hancock College
Santa Maria, CA01-2027
High School Diploma - undefined
Pioneer Valley High School
Santa Maria, CA06.2020
Skills
- Exceptional Communication
- Bilingual (English/Spanish high proficiency)
- Multitasking proficiency
- Computer proficiency
- Proficiency in word/excel
- Complaint Handling
- Upselling strategies
- Reservation Management
- Deposit Preparation
- Friendly, Positive Attitude
- Problem-Solving Skills
- Attention to Detail
- Active Listening
- Decision-Making
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Senior Guest Advisor
Gamestop
11.2023 - 02.2025
Sales Associate
Best Buy
10.2022 - 02.2024
Game Room Attendant
CEC Entertainment
08.2021 - 07.2022
Freelancer
Self-employed
06.2020 - Current
High School Diploma - undefined
Pioneer Valley High School
Associate of Science - Biology, Psychology
Allan Hancock College