Bobo Bongeli
Komoka,Canada
Summary
Dedicated and knowledgeable customer service professional with extensive experience in sales and client relation. Proven ability to establish strong client relationship, negotiating deals, and exceeding sales target. Bilingual in English and French, with result-driven approach focused on customer satisfaction, revenue growth and process efficiency. Recognized for creativity, resourcefulness, and consistently surpassing quotas while delivering an outstanding client experience.
Overview
11
11
years of professional experience
Work History
Sales and Leasing Representative
Finch Hyundai
12.2022 - Current
- Greet customers in a prompt, friendly and courteous manner
- Assist Customers in understanding their needs and selecting appropriate vehicle
- Handle all customers queries and concerns with genuine intent to resolve their problem or issue
- Provide information about vehicle features, specifications, and pricing, discuss terms and prepare sales order forms and reports
- Make prospecting calls and follow up with customers within specific time-frames
- Listen and document customer needs and expectations throughout sale visit
- Prepare for the delivery of a new vehicle. Ensure all details of deliveries are completed.
- Arrange trade-in appraisals through pre-owned sales manager
- Build and maintain ongoing awareness of new products and services, competitor activities and other research
- Deliver vehicle to customers, ensuring that the customer understands the vehicles operating features and warranty
- Generate positive impressions during the shopping and buying experiences by serving customers in a friendly, professional, and prompt manner
Server
Earls Kitchen, Bar
06.2021 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Bilingual Customer Service Representative
Dominion Automobile Association
04.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Used company troubleshooting resolution tree to input information to locate each member and identify nearby service providers
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Server
Jack Astor's Bar & Grill
02.2018 - 04.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
McDonald's
01.2015 - 05.2017
- Use proper procedures to ensure the accuracy of every order for every guest, prepare and finish products to ensure quality standards are met
- Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest's needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Greeting guests, taking orders and processing payments
- Keeping all surfaces clean and sanitary to ensure the safety of guests and crew members
Program Coordinator
Youth In Policing
07.2014 - 01.2015
- Provided ongoing direction and leadership for program operations
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Gathered and organized all printed materials required for program participation
- Maintained regular communication between departments via email and phone calls to coordinate program logistics
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
Diploma - Business Marketing
George Brown College
Toronto, ONHigh School Diploma -
Maxwell Heights Secondary School
Oshawa, ONSkills
- Bilingual (French)
- Verbal and written
- Active Listening
- Attention to Detail
- Positive Attitude
- Time Management
- Resilience and Persistence
- Problem Solving
- Adaptability
Timeline
Sales and Leasing Representative
Finch Hyundai
12.2022 - Current
Server
Earls Kitchen, Bar
06.2021 - 11.2022
Bilingual Customer Service Representative
Dominion Automobile Association
04.2021 - 10.2022
Server
Jack Astor's Bar & Grill
02.2018 - 04.2021
Cashier
McDonald's
01.2015 - 05.2017
Program Coordinator
Youth In Policing
07.2014 - 01.2015
Diploma - Business Marketing
George Brown College
High School Diploma -
Maxwell Heights Secondary School