Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bobby Khuu

Bobby Khuu

St Catharines

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

House Manager

Montellbello Palace
07.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Prepared meals and snacks and fed clients.
  • Offered support to assist with supervising special needs individuals in home.
  • Administered medication to manage symptoms and promote healing.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Freight Associate

Home Depot
11.2022 - 08.2023
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Loaded and unloaded trucks.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Communicated with drivers and dispatch to coordinate delivery schedules.

Warehouse Manager /Logistics Coordinator

Protrans
03.2016 - 11.2022
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

General Manager

Rum Exchange
01.2010 - 01.2016
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Restaurant Manager

Pier 4
02.2009 - 05.2011
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Waiter

Tom Jones Steak House
04.2006 - 11.2010
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

St Jeromes
Kitchener, ON

Hotel, Resort And Restaurant Management

Toronto Scool of Business

Culinary Arts

George Brown College
Toronto, ON
2001

Skills

  • Refund Handling
  • Carrier Negotiations
  • System Updates
  • Inventory Supplies
  • Safety Standards
  • Shipping and Receiving
  • Staff Supervision
  • Order Picking and Processing
  • Fleet Dispatching
  • Delegating Work
  • Logistics Coordination
  • Heavy Lifting
  • Employee Safety
  • Freight Handling
  • Route Optimization
  • Coordinate Transportation
  • Improvement Recommendations
  • Incoming Shipments Review
  • Logistics

Certification

  • Forklift License
  • Reach Truck License
  • Order Picker License
  • Transportation of Dangerous Goods Certification
  • CPR First Aid
  • Food Handlers Certification

Timeline

House Manager

Montellbello Palace
07.2023 - Current

Freight Associate

Home Depot
11.2022 - 08.2023

Warehouse Manager /Logistics Coordinator

Protrans
03.2016 - 11.2022

General Manager

Rum Exchange
01.2010 - 01.2016

Restaurant Manager

Pier 4
02.2009 - 05.2011

Waiter

Tom Jones Steak House
04.2006 - 11.2010

High School Diploma -

St Jeromes

Hotel, Resort And Restaurant Management

Toronto Scool of Business

Culinary Arts

George Brown College

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Bobby Khuu