Bobby-Jo Preston
Otonabee,ON
Summary
Transportation Manager with 10+ years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Gas Tax, CUTA reporting and MTO compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Transportation
Community Care Northumberland
03.2020 - Current
- Preparing Gas Tax and MTO Funding through CT Grant. Reporting quarterly ridership, expenses and revenues.
- Prepare budgets and forecasting costs for expansion and development of new programs/services.
- Participated in the County of Northumberland Accessibility Committee, held position of Chair.
- Report to Municipalities and County of Northumberland, request funding through Community Grants and government funding programs.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of 14 drivers and 6 office staff by reviewing performance to promote timely and efficient deliveries and operations.
- Perform payroll for all staff and ensuring that complying with hours of service.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and Municipal public transportation programs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Communicated with customer service and sales teams to improve productivity and service ratings.
Administrator of Transit & Municipal By-Law
Town Of Cobourg
02.2019 - 03.2020
- Responsible for Administrating contract of service for Transit service with 3rd party contractor.
- Ensuring that service requirements are met and kept in budget of the contract. Including change of routing, implementing changes of stops, time and holiday services,
- Processed Gas tax for the Town of Cobourg. Maintaining statistics on ridership and filing documents through federal government and completing CUTA reporting.
- Processed and prepared tickets for Court on past due accounts. This would include preparing documents and evidence for the Clerk to process on day of court.
- Worked in conjunction with Unionized staff through the Town of Cobourg for Parking & By-Law enforcement.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Negotiated and executed contracts on behalf of department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Dispatch Supervisor
City Of Peterborough
10.2012 - 02.2019
- Worked in an Unionized environment, dispatching to Union member per the Collective agreement.
- Directed dispatching, routing, and tracking of 36 fleet vehicles, on average day.
- Documented incidents, collecting information and speaking with parties involved.
- Assigned work assignment and overtime per Collective Agreement, maintaining hours of service and core rest.
- Managed 6 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Dispatch Supervisor
Coach Canada
12.2004 - 11.2012
- Assign shifts and runs based on Collective Agreement of Union ATU 1325
- Directed dispatching, routing, and tracking of 140 fleet vehicles.
- Supervised team of 260 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project, while maintaining Hours of Service.
- Managed 8 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity, in a 24 hr dispatch office.
- Maintained updated and detailed records of calls in physical and electronic database.
- Assigning vehicles to operators, ensuring maintenance and safety of each unit.
- Make and receive calls for Customers based on booked charters and ensuring that their requests are met.
Education
No Degree - Tourism -Travel Studies
Fleming College
Peterborough, ON04.2001
No Degree - Accounting And Finance
Mohawk College of Applied Arts And Technology
Hamilton, ON04.1999
High School Diploma -
Lakefield District Secondary School
Lakefield, ON06.1998
Skills
- Policy Development
- Contract Management
- Working in a Unionized environment
- Quarterly Reviews
- Strategic Partnership
- Staff Recruitment
- Assignment Coordination
- Route Planning
- Budget Controls
- Safety Management
- Fleet Dispatching
Languages
English
Native or Bilingual
Affiliations
- Certificate for sale of Travel, medical and life insurance
- TICO certificate for Travel Agent
Certification
- Certified CPI Nonviolent Crisis intervention Trainer
- Certified Instructor Disengagement & holds for Crisis Intervention
Timeline
Manager of Transportation
Community Care Northumberland
03.2020 - Current
Administrator of Transit & Municipal By-Law
Town Of Cobourg
02.2019 - 03.2020
Dispatch Supervisor
City Of Peterborough
10.2012 - 02.2019
Dispatch Supervisor
Coach Canada
12.2004 - 11.2012
No Degree - Tourism -Travel Studies
Fleming College
No Degree - Accounting And Finance
Mohawk College of Applied Arts And Technology
High School Diploma -
Lakefield District Secondary School
- Certified CPI Nonviolent Crisis intervention Trainer
- Certified Instructor Disengagement & holds for Crisis Intervention
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