Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bobby Gupta

Toronto

Summary

Dynamic travel agent with expertise in itinerary planning and travel research, previously at Air Miles. Proven track record of enhancing client satisfaction through personalized travel experiences and exceptional customer service. Skilled in managing high-volume environments while effectively resolving complex issues, ensuring memorable journeys for diverse clientele.

Overview

1
1
Certification

Work History

Travel Agent

Air Miles
2010 - 2014
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Sales Associate

Myron
2009 - 2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Call Center Representative

Cibc
2000 - 2009
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Carleton University
Ottawa

English

Campbell High School
1992

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research

Languages

English
Native or Bilingual

Certification

Variety of Sales awards

Timeline

Travel Agent

Air Miles
2010 - 2014

Sales Associate

Myron
2009 - 2010

Call Center Representative

Cibc
2000 - 2009

Carleton University

English

Campbell High School

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Bobby Gupta