Bobby Gupta
Toronto
Summary
Dynamic travel agent with expertise in itinerary planning and travel research, previously at Air Miles. Proven track record of enhancing client satisfaction through personalized travel experiences and exceptional customer service. Skilled in managing high-volume environments while effectively resolving complex issues, ensuring memorable journeys for diverse clientele.
Overview
1
1
Certification
Work History
Travel Agent
Air Miles
2010 - 2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Sales Associate
Myron
2009 - 2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Cibc
2000 - 2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Carleton University
OttawaEnglish
Campbell High School
1992
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
Languages
English
Native or Bilingual
Certification
Variety of Sales awards
Timeline
Travel Agent
Air Miles
2010 - 2014
Sales Associate
Myron
2009 - 2010
Call Center Representative
Cibc
2000 - 2009
Carleton University
English
Campbell High School
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