Open To Work
Bobby Bath
Caledon,Canada
Summary
IT professional with extensive experience at Apotex Inc., specializing in end user computing and asset management. Demonstrated success in providing executive-level support and optimizing IT operations. Strong leadership abilities combined with expertise in vendor management and contract negotiation, resulting in cost efficiencies and improved service delivery across global teams.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Senior End User Technology
APOTEX Inc.
North York, Canada
01.2010 - 01.2025
- Delivered high-level technical support, including white-glove service to executive leadership, ensuring uninterrupted operations at corporate headquarters.
- Supported 11,000+ users globally across 18 locations (Greater Toronto Area, Quebec, India, Mexico, United States, Saudi Arabia), serving as the final escalation point for complex issues and collaborating closely with a global help desk.
- Worked extensively within the BMC ticketing system as a queue owner: triaged, assigned, and monitored tickets, ensured SLA compliance, and prioritized high-impact and high-priority requests, including new-hire and executive escalations.
- Coordinated new-hire onboarding by scheduling, organizing, staging, and tracking required equipment for Sales, Projects, and specialty users, ensuring proper asset recording and lifecycle management.
- Staged and deployed validated GxP computers, completing all associated compliance documentation using TrackWise and Validator software in accordance with regulatory and audit requirements, while maintaining full asset traceability.
- Installed, configured, and updated system drivers; ensured devices were placed in the correct Active Directory Organizational Units to receive appropriate group policies, security controls, and patching throughout their lifecycle.
- Managed IT asset lifecycle—procurement, acquisition, deployment, maintenance, utilization, and secure retirement/disposal—across hardware, software, peripherals, and cloud services to enhance operational efficiency.
- Ensured continuous compliance with software license agreements and regulatory requirements, reducing audit risk, preventing financial penalties, and supporting validated and regulated environments.
- Drove cost optimization by identifying underutilized assets, reclaiming unused licenses, preventing duplicate purchases, and supporting vendor and contract negotiations.
- Strengthened organizational security by monitoring for unauthorized assets, enforcing patching standards, and ensuring consistent security controls across all managed devices.
Team Leader
Royal Group Inc. (Georgia Gulf)
Woodbridge, Canada
01.2006 - 01.2011
- Supported corporate headquarters, providing direct IT services to CEOs, VPs, and senior leadership teams.
- Managed 136 employees and 24 contractors, optimizing coverage, resource allocation, and compliance with departmental standards.
- Oversaw technology operations across 37 sites, enhancing service delivery to 3,000+ users.
- Led hiring decisions, developed training programs, conducted performance evaluations, and created structured development plans.
- Resolved escalated technical issues as the final-level resolver across all sites.
- Provided advanced support for VPN, wireless infrastructure, VOIP systems, and Cisco switches/routers.
- Built, configured, and deployed IBM and Dell systems to corporate specifications.
Desktop Support, Network Technician & Procurement Analyst
Royal Group Inc.
Woodbridge, Canada
01.2003 - 01.2006
- Delivered full-spectrum desktop support: installation, configuration, troubleshooting, upgrades, and repairs.
- Performed network connectivity diagnostics and maintenance: LAN, cabling, punch-downs, tone/testing, and HICAP circuit support.
- Participated in network design reviews and provided insights to senior network engineers.
- Supported user account management across AD, Citrix, VPN, Entrust, and HOST systems.
- Maintained accurate call and incident tracking using Peregrine, Remedy, and Magic.
- Managed hardware and software procurement cycles, evaluated vendors, and assessed costs to ensure optimal purchasing decisions.
- Prepared technical documentation, conducted requirement analyses, and compiled procurement reports for management review to support informed decision-making.
- Coordinated equipment delivery, negotiated with vendors, and managed supplier relationships to enhance procurement efficiency.
- Supported budget planning and departmental forecasting activities.
Desktop Support Analyst
Hoffman-La Roche
Mississauga, Canada
01.2000 - 01.2003
- Installed, configured, supported, and maintained desktops, laptops, printers, peripherals, and enterprise applications.
- Troubleshot DNS, DHCP, VPN, and wireless/wired connectivity issues.
- Configured and supported Microsoft Outlook and Exchange environments.
- Used LogMeIn Rescue and SCCM for remote troubleshooting, imaging, and software deployment.
- Delivered user training, enhancing employee proficiency and reducing incident volume by empowering users to resolve common issues independently.
- Supported requests through ServiceNow, consistently achieving excellent response and resolution metrics.
- Managed vendor repairs, warranty claims, and equipment replacement, streamlining processes to minimize downtime and maintain operational efficiency.
- Ensured compliance with IT security standards, protocols, and hardware/software specifications.
- Coordinated hardware/software procurement and collaborated with senior management to optimize inventory strategy, ensuring availability of essential resources.
Education
High School Diploma -
Lachine High School
Lachine, QC06-1991
Some College (No Degree) -
John Abbot College
Montreal, QCSkills
- End user computing
- Desktop engineering
- Windows deployment and imaging
- Application support
- Application patching
- Infrastructure support
- Server and network support
- Configuration and active directory
- Network connectivity solutions
- Entrust host administration
- Executive and white-glove support
- Team leadership
- Service delivery improvement
- Business analysis
- Vendor procurement
Certification
- MCITP Consumer Support Technician (CST), 2010
- Privacy Training for Business (PIPEDA), 2010
- ITIL Foundation in IT Service Management
- ITIL Intermediate Certification
- HP Business Services Training, 2010
- CompTIA A+ Certification, 2000
Languages
English
Full Professional
French
Native/ Bilingual
Punjabi
Professional
Hindi
Professional
Accomplishments
- ITIL Foundations
Timeline
Senior End User Technology
APOTEX Inc.
01.2010 - 01.2025
Team Leader
Royal Group Inc. (Georgia Gulf)
01.2006 - 01.2011
Desktop Support, Network Technician & Procurement Analyst
Royal Group Inc.
01.2003 - 01.2006
Desktop Support Analyst
Hoffman-La Roche
01.2000 - 01.2003
High School Diploma -
Lachine High School
Some College (No Degree) -
John Abbot College