Bobbi Jean Cooper
Quispamsis,NB
Summary
Seasoned professional with a rich background in providing emotional support and non-medical guidance to dying patients and their families, notably at Dragonfly Wings Doulagiver. Excelled in client advocacy, compassionate care, and fostering trust. Demonstrated exceptional communication skills and cultural sensitivity, achieving significant improvements in supporting quality of life and peaceful transitioning.
Overview
23
23
years of professional experience
Work History
End Of Life Doula
Dragonfly Wings Doulagiver
12.2021 - Current
- Collaborated with fellow doulas to share best practices and learn from one another's experiences in order to continually improve the quality of support provided to clients.
- Assist the dying and their families, providing emotional support.
- Provide assistance with Advance Care Planning and Legacy projects.
- Utilizing calming techniques to create peaceful transitioning environments.
- Maintained up-to-date knowledge of current research related to death, dying, and grief care practices through continuing education.
Owner
Essentially Sp'Oiled
04.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Volunteer
Horizon Health
05.2023 - 10.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided emotional support for patients and families in the Palliative Unit.
Volunteer
Bahamas Humane Society
05.2018 - 09.2019
- Provided foster care for puppies from very young ages
- Acted as transportation to help get animals to their adoptive families in Canada
- Helped with fund raising
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters animals in need.
Branch Manager
RBC Royal Bank
09.2015 - 10.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Senior Financial Advisor
RBC Royal Bank
04.2011 - 09.2015
- Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
- Managed a diverse portfolio of clients, ensuring optimal returns on investments and minimizing risks.
- Secured client trust by maintaining strict confidentiality standards and adhering to ethical practices in all interactions.
- Provided exceptional service to clients by addressing their unique financial concerns and goals with tailored advice.
- Generated new business leads through extensive networking, referrals, and strategic partnerships.
Financial Advisor
RBC Royal Bank
12.2007 - 01.2011
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
Customer Service Representative
National Bank Financial
09.2001 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Thanatology
Centennial College
Scarborough, None12-2025
Cannabis Studies
LabAroma
Ireland06-2022
Aromatherapy
Joyessence Aromatherapy Institute
Kingston, ON08-2021
Skills
- Emotional support
- Pain management
- Comfort measures
- Client advocacy
- Non-medical guidance
- Cultural sensitivity
- Communication skills
- Empathy and care
- Resourcefulness
- Compassionate care
- Knowledge sharing
- Supportive presence
Languages
English
Native or Bilingual
French
Elementary
Timeline
Volunteer
Horizon Health
05.2023 - 10.2024
End Of Life Doula
Dragonfly Wings Doulagiver
12.2021 - Current
Owner
Essentially Sp'Oiled
04.2021 - Current
Volunteer
Bahamas Humane Society
05.2018 - 09.2019
Branch Manager
RBC Royal Bank
09.2015 - 10.2018
Senior Financial Advisor
RBC Royal Bank
04.2011 - 09.2015
Financial Advisor
RBC Royal Bank
12.2007 - 01.2011
Customer Service Representative
National Bank Financial
09.2001 - 12.2007
Thanatology
Centennial College
Cannabis Studies
LabAroma
Aromatherapy
Joyessence Aromatherapy Institute
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