Bobbie Wilson
Administrative Assistant
London,Greater London
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Adelaide Care
London
09.2022 - 04.2023
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
NVQ Level 2 - Business Administration
Woodhouse College
North Finchley 09.2021 - 07.2022
Skills
Office administration
Process optimization
Spreadsheet management
Medical bill auditing
Database administration
Relationship building
Filing and data archiving
Office management
Meeting arrangements
Administrative support
Travel administration
Business administration
Report analysis
Recordkeeping
Writing reports
Mail distribution
Time management
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Responded to over Number customer inquiries each day.
- Travel Planning - Booked heavy domestic and international travel for department of Number.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Increased office productivity Number% by implementing numerous process improvements.
Timeline
Administrative Assistant
Adelaide Care
09.2022 - 04.2023
NVQ Level 2 - Business Administration
Woodhouse College
09.2021 - 07.2022