Bobbie Porter
Concord
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Auto Elite Car Care
07.2017 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Took in work orders over phone, in person, and via computer for guests and provided confirmation information.
- Collected work order deposits, fees, and payments.
Math Tutor
UC Berkeley Student Learning Center
08.2022 - 04.2023
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Tutored all lower level mathematics taught at the college.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
Math Tutor
Los Medanos College
09.2021 - 05.2022
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Created and shared math resources and materials to boost student comprehension.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
- Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
Education
Bachelor of Arts - African American Studies
University of California, Berkeley
Berkeley, CA12.2024
Associate of Science - Mathematics
Los Medanos College
Pittsburg, CA05.2022
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Relations
- Credit card handling
- Front Office Support
- Cash Handling
- Front Desk Management
- POS Systems
- Microsoft Office
- Critical Thinking
Accomplishments
Awarded the Academic Leadership Award by The Umoja Scholars Program at Los Medanos College, May 2022
Hobbies
- Tutoring (and generally doing Mathematics)
- Yoga
- Exercising
- Painting/Art
- Hiking/Being in Nature
- Journaling
Timeline
Math Tutor
UC Berkeley Student Learning Center
08.2022 - 04.2023
Math Tutor
Los Medanos College
09.2021 - 05.2022
Front Desk Associate
Auto Elite Car Care
07.2017 - Current
Bachelor of Arts - African American Studies
University of California, Berkeley
Associate of Science - Mathematics
Los Medanos College
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