Bobbie Porter
Concord
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Auto Elite Car Care
07.2017 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Took in work orders over phone, in person, and via computer for guests and provided confirmation information.
- Collected work order deposits, fees, and payments.
Math Tutor
UC Berkeley Student Learning Center
08.2022 - 04.2023
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Tutored all lower level mathematics taught at the college.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
Math Tutor
Los Medanos College
09.2021 - 05.2022
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Created and shared math resources and materials to boost student comprehension.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
- Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
Education
Bachelor of Arts - African American Studies
University of California, Berkeley
Berkeley, CA12.2024
Associate of Science - Mathematics
Los Medanos College
Pittsburg, CA05.2022
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Relations
- Credit card handling
- Front Office Support
- Cash Handling
- Front Desk Management
- POS Systems
- Microsoft Office
- Critical Thinking
Accomplishments
Awarded the Academic Leadership Award by The Umoja Scholars Program at Los Medanos College, May 2022
Hobbies
- Tutoring (and generally doing Mathematics)
- Yoga
- Exercising
- Painting/Art
- Hiking/Being in Nature
- Journaling
Timeline
Math Tutor
UC Berkeley Student Learning Center
08.2022 - 04.2023
Math Tutor
Los Medanos College
09.2021 - 05.2022
Front Desk Associate
Auto Elite Car Care
07.2017 - Current
Bachelor of Arts - African American Studies
University of California, Berkeley
Associate of Science - Mathematics
Los Medanos College
Similar Profiles
Hani FAOUREHani FAOURE
Sales Manager at Elite Auto For Car TradingSales Manager at Elite Auto For Car Trading
Daniel BurkDaniel Burk
Service Manager at RMS Auto Car CareService Manager at RMS Auto Car Care
Youssou SeneYoussou Sene
Mechanical Maintenance Technician at Penzoil / Abes Car Care Inc / Warren Auto Clinic /Mechanical Maintenance Technician at Penzoil / Abes Car Care Inc / Warren Auto Clinic /