BOBBIE MCCONNELL
Calgary
Summary
Accomplished Senior Dispatch with a proven track record at Knelsen Sand and Gravel, enhancing time management and cost-saving strategies. Expert in logistics coordination and Microsoft Office, with a flair for client support and a deep understanding of city infrastructure. Demonstrated success in optimizing operations and elevating customer service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Dispatch
Knelsen Sand and Gravel
05.2022 - Current
- Schedule and Dispatch Concrete Mixer Trucks
- Work alongside management to support new ideas for enhanced time management and cost saving tools and ideas
- Accurately track trucks using Fleet complete GPS devices to always track all units
- Accurately running COD customers' orders emailing receipts using TD online merchant
- Customer service Management making sure all orders are placed correctly and following up the customer has received excellent service
- Wide knowledge of Calgary and surrounding areas and new communities to ensure Product arrives on time
- Working in depth with Marcotte system
CSR/Senior Dispatch
Inland Concrete, a division of Lehigh Hanson
07.2016 - 04.2022
- My responsibilities as a lead dispatcher include taking and receiving calls, placing orders for concrete operations, and tracking the movement of all dispatched vehicles to ensure timely job completion and satisfied clients
- This position requires an in-depth knowledge of city infrastructure, attention to detail, as well as a cooperation with fellow dispatchers regarding current job statuses
- Software used in this position is Command Concrete
Scale Supervisor • Dispatch
Lafarge North America
07.2011 - 03.2016
- Duties as a scale supervisor revolved around weekly scheduling for numerous staff, as well as establishing a positive and motivated work environment, while also entrusted with a company vehicle and spending account/credit card necessary for purchasing equipment and company expenditures
- Also involved was working in the scale house when needed to help with ticketing and processing vehicles
- This included processing cash sales (working with debit and credit machines) and observing/regulating legal weights in accordance with provincial law
- Dispatching included taking customer requests for trucking deliveries, inputting orders into the computer software and passing all information on to scale operators
- Also involved was dispatching a variety of trucks to complete said orders, including tandems, pupwagons, and quads
Education
High School -
Gordon F Kells High School
Carlyle, SaskatchewanSkills
- Customer Order Processing
- Expertise in Microsoft Office Applications
- Logistics Coordination
- City Infrastructure
- Multi-Channel Correspondence
- Client Support Expertise
Certification
Driver's License
Languages
English
Full Professional
Timeline
Senior Dispatch
Knelsen Sand and Gravel
05.2022 - Current
CSR/Senior Dispatch
Inland Concrete, a division of Lehigh Hanson
07.2016 - 04.2022
Scale Supervisor • Dispatch
Lafarge North America
07.2011 - 03.2016
High School -
Gordon F Kells High School
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