BOBBIE-JO VAUGHAN
LaSalle,Canada
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
2025
2025
years of professional experience
Work History
Delivery Station Liaison/ Customer Service Resolution Specialist L3
Amazon Delivery Station DXT6
10.2021 - Current
- Resolved delivery-related challenges with efficiency.
- Addressed delivery issues through customer communication.
- Utilized various software and tools.
- Streamlined driver navigation through accurate GPS corrections.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Gathered, organized and input information into digital database.
Warehouse Associate L1
Amazon Fulfillment Center YUL2
- Packing customer orders, scanning packages, placing shipping labels, and placing packages on the conveyor.
- Organized and arranged inventory for optimal accessibility.
- Conducted training sessions for new hires and refreshers for existing staff.
- Managed onboarding by photographing documents and badges.
- Handled pallet distribution to workstations efficiently.
- Applied software tools for effective problem resolution in products.
- Ensured compliance with COVID safety protocols by distributing masks and checking temperatures.
- Facilitated efficient loading by transporting pallets into trailers.
- Handled transportation of box-filled laundry carts.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
PAB/Caregiver
CIUSSS du Centre Sud de L’ile de Montréal
10.2008 - 07.2020
- Administered attentive and compassionate patient services.
- Supported tasks within operating areas.
- Escorted patients to and from operating rooms efficiently.
- Prepared patients for surgical procedures.
- Demonstrated extensive experience spanning 7 years in the Colonoscopy department.
- Facilitated patient entry and exit from exam rooms.
- Performed scope cleaning tasks.
- Performed thorough washing of bed-related items.
- Supported patients with ADL activities in rehabilitation for 5 years.
- Escorted patients to various appointments, both on-site and off-site.
- Motivated patients to complete their exercises.
- Monitored and communicated patient condition changes to nurse.
- Assisted clients with activities of daily living, promoting independence and quality of life.
PAB/Caregiver
Maimonides Geriatric Hospital
07.2007 - 10.2008
- Provided comprehensive patient care.
- Supported patients in accomplishing daily living activities.
- Assisted with feeding, including complete feeding.
PAB/Caregiver
Private homecare
01.2006 - 12.2007
- Delivered personalized support to two individuals.
- Preparing meals.
- Supported individuals with activities of daily living.
- Performed routine cleaning duties efficiently.
Dental assistant
Montréal
01.2005 - 12.2005
- Supported dental professionals in daily operations.
- Educated patients on health care practices.
- Performed sterilization processes to maintain hygiene standards.
Education
Assistance to Patients in Health Care Establishments -
Pearson Adult and Career Centre
LaSalle01.2006
Dental Assisting -
Pearson Adult and Career Centre
LaSalle01.2005
Secondary V Diploma -
Pearson Adult and Career Centre
LaSalle01.1999
Skills
- Computer knowledge
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Time management
- Self-motivated and disciplined
- Clear communication
- Punctual and dependable
- Microsoft outlook
- Multitasking and organization
- Customer service
- Good communication skills
- Call center experience
- Problem resolution
- Computer proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Delivery Station Liaison/ Customer Service Resolution Specialist L3
Amazon Delivery Station DXT6
10.2021 - Current
PAB/Caregiver
CIUSSS du Centre Sud de L’ile de Montréal
10.2008 - 07.2020
PAB/Caregiver
Maimonides Geriatric Hospital
07.2007 - 10.2008
PAB/Caregiver
Private homecare
01.2006 - 12.2007
Dental assistant
Montréal
01.2005 - 12.2005
Assistance to Patients in Health Care Establishments -
Pearson Adult and Career Centre
Dental Assisting -
Pearson Adult and Career Centre
Secondary V Diploma -
Pearson Adult and Career Centre
Warehouse Associate L1
Amazon Fulfillment Center YUL2
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