Bobbie Isnor
Cambridge Bay,NU
Summary
A hardworking and reliable Inuit Beneficiary with knowledge of Administrative Assistant in the Department of Health. Communicative and team-oriented with proficiency in Microsoft. Proven history to meet team, individual and management objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Government of Nunavut, Dept of Health
03.2022 - Current
- Manage attendance/leave forms and timesheets for employees
- Create excel spreadsheets
- Answered and directed phone calls
- Develop and maintain a filing system
- Handling administrative requests from managers
- Order office supplies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
- Health Centre visits in the Kitikmeot
- Update Out of Territory Client Document for Mental Health Professionals
- Compile all required documents for booking for Mental Health Clients/escorts
- Complete Duty Travel Request forms, select flights and accomodations for employee
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Contacted potential casual employees references for reference checks
- Compiled all required documents for HR for potential new hire
Life Skills Worker
Government Of Nunavut - Mental Health Facility
12.2023 - Current
- Enhanced individual growth by assessing and addressing life skills needs of clients.
- Provided one-on-one coaching to address personal barriers and promote positive behavior change.
- Established rapport with clients through active listening and empathy, fostering trust in the therapeutic relationship.
- Maintained professional boundaries while providing compassionate support throughout the life skills learning process.
- Promoted a safe environment conducive to honest reflection on personal growth and challenges faced during skill acquisition efforts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Administrative Assistant
Kitikmeot Regional Health Centre
02.2021 - 07.2021
- Manage attendance for Front Desk employees
- Knowledge using MediTech software
- Complete Doctor Claim cards and mail bi-weekly/Prepare Outpatient Service Reports and mail bi-weekly
- Directed patient communication to appropriate nurse and offered information to resolve inquiries, boosting patient satisfaction
- Supervised administrative staff of 6 Clerk Interpreter's/Receptionist's, delivering consistent coaching and mentoring to improve job efficiency
- Communicated with patients with compassion while keeping medical information private
- Facilitated systems and program continuous quality improvements
- Maintained care coordination
- Received appointments for patients, advised them of appointments and completed paperwork for Medical Travel to book travel for patients.
Medical Travel Specialist
Government of Nunavut
11.2020 - 02.2021
- Analyzing medical travel referrals, verifying that are completed & approved
- Advising Regional Health Centre’s, Larga YZF/YEG, Alberta Health Services and other facilities of patient/escort medical travel arrangements and sending requirements for any special assistance that may be required due to the patient's condition or physical limitation
- Administering Non-Insured Health Benefits (NIHB) benefits for beneficiary travelers by providing travel warrants to boarding homes and/or making and modifying hotel accommodations
- Booked travel/accommodations for patients/escorts
- Completed monthly visa reconciliations
- Changing travel arrangements due to cancellations
- Maintaining strict confidentiality of all patient information
- Participating in a stand-by on-call schedule to provide 24/7 coverage of the medical travel, which is used by health facilities and the public to access medical travel assistance outside of scheduled working hours.
Clerk Interpreter
Kitikmeot Regional Health Centre
04.2020 - 11.2020
- Answer calls and take information needed for Nurse on Call, direct to correct person, take messages
- Greet patients when they arrive and provide them with necessary paperwork or other information
- Direct patients to the lab area for scheduled blood work and other testing
- Schedule appointments and confirm appointments one day in advance
- Knowledge using Meditech
- Register & bring charts to appropriate nurse.
Finance Support Clerk
Native Council of Nova Scotia
05.2018 - 07.2019
- Process bank deposits
- Complete monthly bank reconciliations
- Reconciling daily, monthly and yearly transactions
- Prepare balance sheets
- Prepare and complete requisitions
- Keep records organized
- Record minutes and edit to file
- File bank statements, requisitions
- File and organize for yearly audit Boy's and Girl's Club: Truro NS.
After School Counselor
Boys and Girls Club
09.2017 - 05.2018
- Attended weekly team leader meetings
- Communicated with parents regarding students weekly progress
- Greeted children and parents, talked with parents about child progress on skills learned during lessons
- Actively engaged in activities with campers
- Maintained positive attitude and working relationship with other staff in my group
- Maintained order and ensured safety and well-being of each camper
- Supervised a group of 25 children on a daily basis.
Education
Hivuliqtikhanut Leadership Certificate
Government of Nunavut
Iqaluit, NU02.2024
NCI With Advanced Physical Skills Instructor
Crisis Prevention Institute
Iqaluit, NU11.2023
Bookkeeping Certificate -
Nova Scotia Community College
Truro, NSGrade 12 Diploma -
Musquodoboit Rural High School
Musquodoboit, NSSkills
- Patient safety
- Health information systems
- Staff supervision
- Decision-making
- Microsoft Word
- PowerPoint
- Excel
- Administrative support
- Clerical
- Computer applications
- Filing
- Team leader
- MediTech
- Managed staff at health records in absence of manager
Certification
- Human Resources Training for Non-HR Manager - Government of NU - March, 2021
- Hiring for Success: Outstanding Interviewing Techniques to give you True Insight - Government of NU – March, 2021
- Bookkeeping Certificate – Nova Scotia Community College – April 2019
Accomplishments
- Followed through with highly effective new On-Call phone registrations that significantly impacted efficiency and improved operations for CHN's.
- Recognized Employee for outstanding performance and team contributions.
- Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Process Improvement - Oversaw implementation of new phone system which resulted in more cost-effective service.
- Patient Service - Handled patients effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use.
- Achieved recognition by management for friendly and responsive service.
- Medical Records - Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
References
Available upon request
Languages
English
Full Professional
Timeline
Life Skills Worker
Government Of Nunavut - Mental Health Facility
12.2023 - Current
Administrative Assistant
Government of Nunavut, Dept of Health
03.2022 - Current
Administrative Assistant
Kitikmeot Regional Health Centre
02.2021 - 07.2021
Medical Travel Specialist
Government of Nunavut
11.2020 - 02.2021
Clerk Interpreter
Kitikmeot Regional Health Centre
04.2020 - 11.2020
Finance Support Clerk
Native Council of Nova Scotia
05.2018 - 07.2019
After School Counselor
Boys and Girls Club
09.2017 - 05.2018
Hivuliqtikhanut Leadership Certificate
Government of Nunavut
NCI With Advanced Physical Skills Instructor
Crisis Prevention Institute
Bookkeeping Certificate -
Nova Scotia Community College
Grade 12 Diploma -
Musquodoboit Rural High School
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