Bobbie Britt
Whitby,ON
Summary
Proven Lab Technician with a track record of enhancing quality control and reducing waste at Denture Clinic Port Perry. Skilled in chemical handling and fostering team collaboration, I helped significantly improve laboratory standards and efficiency.
Demonstrated attention to detail and a positive attitude have been pivotal in achieving and exceeding employer and customer expectations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Lab Technician
Denture Clinic Port Perry
01.2009 - Current
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Helped with desk duties and Tax Season
Mutual Clerk/ Deposits
Ontario Jockey Club
09.2001 - 10.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Was responsible for all ticket sales and making sure all receipts matched print outs at th end of the night and ensuring all funds were deposited into safe each night.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- On average handled and had to be accountable for approx $90,000 nightly, more during special events.
- Optimized office space usage, arranging workstations to maximize productivity.
- Edited and proofread documents for accuracy and completeness.
Bartender/ Manager
Sledheads and Softails
01.1999 - 09.2001
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Port Perry High School
Port Perry, ON06.1995
Skills
- Quality Control
- Attention to Detail
- Positive Attitude
- Chemical Handling
- File and RecordKeeping
- Team Collaboration
- Documentation And Reporting
- Equipment Setup
- Document processing
- Desk Duties
- Scheduling patients and employees
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Lab Technician
Denture Clinic Port Perry
01.2009 - Current
Mutual Clerk/ Deposits
Ontario Jockey Club
09.2001 - 10.2004
Bartender/ Manager
Sledheads and Softails
01.1999 - 09.2001
High School Diploma -
Port Perry High School
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