Bobbi Pappenfus
Spruce Grove,AB
Summary
Customer-focused professional with expertise in problem resolution and service delivery. Demonstrated success in optimizing task management and improving communication processes. Consistently achieves high levels of customer satisfaction through effective solutions.
Overview
19
19
years of professional experience
Work History
Accounts Receivable and Service
Procon Systems (2013) Inc.
Edmonton, Alberta
02.2012 - Current
- Executed daily responsibilities with precision and efficiency.
- Elevated customer satisfaction through effective problem resolution with expert and courteous service.
- Streamlined task management to effectively achieve service goals.
- Delivered exceptional service and attention to customers during face-to-face interactions and phone conversations.
Customer Service Representative
Bell Mobility
Edmonton, Alberta
01.2007 - 01.2012
- Facilitated customer inquiries regarding products and services.
- Executed order processing and oversaw customer accounts efficiently.
- Addressed customer complaints using active listening and effective problem-solving techniques.
- Evaluated product performance utilizing customer input and market trends.
- Cultivated robust customer relationships to foster repeat business.
- Conducted probing inquiries to identify service needs and precisely recorded information in electronic systems.
Education
High School Diploma -
Pierceland Central School
Pierceland, SK05-2004
Skills
- Customer relationship management
- Order processing
- Data entry
- Problem resolution
- Communication skills
- Active listening
- Attention to detail
- Task prioritization
- Time management
- Friendly, positive attitude
- Written communication
- Customer service
- Maintenance & repair
References
References available upon request.
Timeline
Accounts Receivable and Service
Procon Systems (2013) Inc.
02.2012 - Current
Customer Service Representative
Bell Mobility
01.2007 - 01.2012
High School Diploma -
Pierceland Central School