Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Bobbi Kelloway

Barrie,ON

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

26
26
years of professional experience

Work History

Construction Worker

Kelloway Contracting
12.2016 - 01.2024
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Marketing/Sales

Carriage Hills & Ridge Resort
04.2010 - 11.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Was given the top marketer award my 1st month of employment.
  • After my probationary period was given a promotion.

Bartender/Night Shift Supervisor

Mullies Bar & Grill
06.2007 - 10.2011
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.

Bartender/Waitress

Players Sports Bar
04.1999 - 11.2003
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Waitress

Silver Star
06.1998 - 01.2002
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Barrie Central Collegiate
Barrie, ON

Awarded Addictions Counsellor

Everest College
Barrie, ON
04-2006

No Degree - Awarded Being A Certified Baker

Clifford Evand Training Facility
Cambridge, ON
01-1992

Skills

  • Problem-solving
  • Heavy lifting
  • Construction
  • Attention to detail
  • Power tool operation
  • Basic carpentry
  • Painting and finishing
  • Framing
  • Flooring installation
  • Carpentry
  • Demolition experience
  • Site preparation
  • Drywall hanging
  • Cabinet installation
  • Landscaping
  • Measuring and leveling
  • Safety and compliance
  • Dependability and reliability

Accomplishments

  • Supervised team of 15 staff members.
  • Improved team productivity with morale-boosting incentives.
  • Reduced labor costs by reworking schedules, scheduling a strong worker for day shift instead of two employees on F.O.H
  • Advertised special events on our slower evenings (bands, a coyote bar night, even Sunday card tournaments.(If it wasn't impacting any `nascar` clients!

Languages

English
Full Professional

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Hiking
  • Watching Movies and TV Shows
  • Baking
  • Playing Sports
  • Swimming
  • Dancing
  • DIY and Home Improvement
  • Fashion and Style
  • Creative Writing

Timeline

Construction Worker

Kelloway Contracting
12.2016 - 01.2024

Marketing/Sales

Carriage Hills & Ridge Resort
04.2010 - 11.2016

Bartender/Night Shift Supervisor

Mullies Bar & Grill
06.2007 - 10.2011

Bartender/Waitress

Players Sports Bar
04.1999 - 11.2003

Waitress

Silver Star
06.1998 - 01.2002

High School Diploma -

Barrie Central Collegiate

Awarded Addictions Counsellor

Everest College

No Degree - Awarded Being A Certified Baker

Clifford Evand Training Facility

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Bobbi Kelloway