Bobbi-Jo Schlaut
Calgary,Canada
Summary
Office manager with extensive experience at Momentum Health, specializing in inventory management and customer service. Proven ability to enhance operational efficiency and promote team collaboration. Successfully implemented office policies that increased productivity and employee satisfaction, utilizing strong communication skills to resolve conflicts and support clients.
Overview
29
29
years of professional experience
Work History
Office Manager
Momentum Health - Evidence Sports and Spine
Calgary, AB
11.2020 - Current
- Assisted clients with check-in/out processes, addressing inquiries and scheduling future visits.
- Managed office operations, ensuring efficient communication and workflow among staff.
- Trained new employees on office procedures and software for smooth integration.
- Coordinated schedules and meetings to optimize time management for executives.
- Oversaw supply inventory, maintaining adequate stock levels for daily operations.
- Implemented filing systems that enhanced document accessibility and organization.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Developed office policies that improved productivity and employee satisfaction.
Calgary Police Officer
Calgary Police Officer
Calgary, Alberta
06.2001 - 09.2020
- A 19-year veteran of the Calgary Police Service, serving 13 years as a patrol officer, 3 years as a training officer and 3 years as an Acting Sergeant.
- Strengths in communication, emergency response, teamwork and training/development of fellow officers.
- Well developed in leadership and problem solving while performing as both a formal or informal leader.
- Enforced laws and regulations to maintain public safety in Calgary.
- Responded to emergency calls, providing assistance and support as needed.
- Prepared detailed reports documenting incidents, arrests, and investigations accurately.
- Prepared detailed reports on incidents and arrests made.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Attained staff feedback to deliver information to superiors for corrective action.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Office Administrator
Prime Projects
Calgary, Alberta
01.1998 - 01.2001
- Managed office supplies and inventory to ensure operational efficiency.
- Coordinated meetings and appointments for staff and management.
- Maintained organized filing systems for easy access to documents.
- Answered incoming calls, directing callers to appropriate departments or taking messages.
- Communicated with clients and vendors to address inquiries and resolve issues.
- Performed clerical duties, including photocopying, faxing, and scanning documents.
- Monitored emails and assisted project managers as needed.
- Interacted professionally with customers, addressing questions via phone and email.
Building Security
Bently Security
Calgary, Alberta
01.1997 - 01.1998
- Responsible for the safety of the building and its tenants, parking safety, and answering all inquiries
Education
Certification - massage certification for horses/dogs
Equine Rehabilitation
Calgary, AB04.2018
Professional and Leadership Programs - Leadership Development Program
SAIT
Calgary, Alberta08.2014
Bachelor of Business - Business and Entrepreneurship
Mount Royal College
Calgary, Alberta01.1997
Some College (No Degree) -
Animal Behavior College
OnlineSkills
- Office management and administration
- Inventory and supply management
- Scheduling coordination and organization
- Customer service and support
- Communication skills
- Problem resolution and conflict management
- Team leadership and collaboration
- Technical support and troubleshooting
- Financial accounting and reporting
Volunteer Experience
I continually look after pets for friends and family.
Spirit Horse Stables, Calgary, Alberta, 02/01/19 - 01/05/2020, Assisted with the Riding Lessons for Autism, Horse handling for autistic children and adults
Timeline
Office Manager
Momentum Health - Evidence Sports and Spine
11.2020 - Current
Calgary Police Officer
Calgary Police Officer
06.2001 - 09.2020
Office Administrator
Prime Projects
01.1998 - 01.2001
Building Security
Bently Security
01.1997 - 01.1998
Certification - massage certification for horses/dogs
Equine Rehabilitation
Professional and Leadership Programs - Leadership Development Program
SAIT
Bachelor of Business - Business and Entrepreneurship
Mount Royal College
Some College (No Degree) -
Animal Behavior College
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