BOBBI-JO GRANT

• Provide executive-level administrative and project support to the Director and Roads Division.
• Coordinate day-to-day business functions, ensuring efficient workflow and adherence to policies.
• Lead onboarding, HR coordination, and recruitment support for new employees.
• Drive process improvements and continuous quality enhancements for divisional operations.
• Manage sensitive communications with diplomacy across internal and external stakeholders.
• Undertake special projects and serve as a liaison to Council, contractors, and the public.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Oversaw project coordination, budget input/monitoring, minute processing, and records management.
• Supported preparation of Council reports through the eScribe workflow system.
• Handled payroll processing for summer staff and coordinated event logistics.
• Independently resolved administrative challenges and ensured consistent service delivery.

• Delivered multi-channel customer support and front-line service for municipal departments.
• Handled cash functions, permit processing, timesheet auditing, and bid/proposal coordination.
• Issued licenses and provided commissioner of oath services while ensuring accurate records.

• Managed scheduling, insurance processing, and office operations.
• Acted as office manager during absences, overseeing deposits, inventory, and team coordination.

Led payroll audits, month-end financial reporting, WSIB/STD processing, and budgeting.

• Developed budget templates and improved asset reporting for the launch of Fallsview Casion.
• Ensured compliance with AGCO standards across audits and financial operations.

• Supervised front-line financial transactions and ensured compliance with gaming regulations.
• Handled escalations and monitored cashier operations for quality and efficiency.
• Successfully implemented and delivered an updated Casino Technology project at Casino Niagara, enhancing Player Tracking and Slot Accounting Systems. Led staff training to ensure timely adoption and applied strong change management practices to support a smooth transition.

• Provided high-quality service to personal and business banking clients.
• Managed account openings, currency balancing, and exceeded referral goals.