Microsoft Word
Bobbi Crouch
Ventura
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced in Quick Books, Excel for accounting based procedure, and payroll.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Iron Horse Auto Body
2021.11 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Receptionist
Premier Coach Auto Collision
2019.02 - 2021.10
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Used clerical abilities to support needs of office staff and back up administrative team members
- Accepted incoming mail and packages and routed to appropriate staff
- Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery
- Called customers and vendors to set up appointments and obtain information for senior staff
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.
Operations Manager
Body Xchange Health Clubs
2018.06 - 2019.02
- Coached, trained, and developed employees in company policies and compliance requirements
- Hired and trained workers in customer service positions
- Resolved problems, provided open communication, and recommended discipline and terminations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Increased employee job satisfaction with hands-on, motivational approaches
- Supported back office procedures, including hiring and employment processes
- Monitored and adjusted staff schedules based on business requirements.
Sales Consultant
Body Xchange Health Clubs
2017.06 - 2019.02
- Identified customer needs by reviewing account information and conducting needs assessments
- Entered, updated, and maintained daily activity and prospect information
- Attended and engaged prospects at networking events
- Cold called prospective customers
- Exceeded monthly sales goals by 75%
- Generated sales leads via social media posts
- Developed and implemented sales strategies with customers
- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
- Assisted new and existing customers in account set ups and cancellations
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
Associate of Science - Business
Moorpark College
Moorpark, CA12.2024
Skills
- Multi-line telephone
- File management
- Task prioritization
- Verbal Communication
- Expert in word processing and spreadsheet tracking
- Client Account Management
- Sales Expertise
- Employee Scheduling
- Safety Assurance
- Vendor Negotiations
- Facility Management
- Human Resources Leadership
- Client Relations
- Compliance Requirements
- Clerical Support
- QuickBooks Software Proficiency
- Profit and Loss
- Project Planning
- Schedule Management
- Workflow Planning
- Advertising and marketing
- Customer Relationship Management
Certification
Accounting II - Accredited by Moorpark College- 2024
Software
Microsoft Excel
QuickBooks
Timeline
General Manager
Iron Horse Auto Body
2021.11 - Current
Receptionist
Premier Coach Auto Collision
2019.02 - 2021.10
Operations Manager
Body Xchange Health Clubs
2018.06 - 2019.02
Sales Consultant
Body Xchange Health Clubs
2017.06 - 2019.02
Associate of Science - Business
Moorpark College
Accounting II - Accredited by Moorpark College- 2024
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