Bob Sangwa
East York
Vue d'ensemble
13
13
years of professional experience
Expérience
Assistant, Business Support
Canada Mortgage and Housing Corporation (CMHC)
Toronto
10.2024 - Actuel
- Coordinate and support the administration and delivery of business programs by managing daily operations, processing documentation, and ensuring adherence to program guidelines.
- Manage daily, weekly, and monthly reporting activities; validate data inputs and coordinate information collection to support business decision‑making.
- Review and analyze applications and requests to identify issues, recommend solutions, and improve operational efficiency.
- Process financial transactions including remittances, journal vouchers, cheque requisitions, and wire transfers, ensuring accuracy and timely reconciliation of sub‑ledger accounts.
- Communicate with clients and internal stakeholders to gather information, resolve inquiries, and enhance the overall service experience.
- Prepare reports, client correspondence, and business agreements to support efficient program operations.
- Act as a liaison between business lines, ensuring effective information flow to support project deliverables and operational objectives.
Bilingual Senior TA Clients Specialist
Fidelity National Information Services, FIS
08.2022 - 02.2026
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Acting as mediator or agent between investors and mutual fund houses Maintaining personal information, investor records such as account balances and transactions and ownership transfer records
- Managed over 50 customer calls per day Issuing and redeeming mutual fund units, updating ownership records, and processing transactions related to transfer of ownership
- Gestion des paiements de dividendes et d'intérêts
- Issuing Certificates to Show Ownership Change
- Providing Support Services
- Assisting client with Legal Compliance
- Performing Corporate Action.
- Collaboration efficace avec des équipes et travail autonome.
- Aptitude à apprendre rapidement et à s'adapter à de nouvelles situations.
- Motivation personnelle forte et sens des responsabilités.
- Collaboration efficace au sein d'une équipe en apportant soutien et conseils.
Bilingual French Helpdesk (Account Specialist II)
JPMorgan & Chase Co
06.2013 - 06.2022
- Managed over 50 customer calls per day
- Response to inquiries via phone, email, and walk-up requests, ensuring timely and effective communication with users.
- Answering externals calls from merchants calling with e-commerce inquiries for Orbital, Hosted Checkout, CMC-Plus, JPMPP, and internal calls
- Responding to email inquiries from internal (Sales, RMs, Product, MIT) and external partners • Assisting with special projects such as terminal software and hardware launches
- Walked user through series of steps to determine problem and implement likely solution.
- Managing and completing technical escalation
- Provided end-user system and equipment training.
- Logged activities in tracking system to maintain accurate, timely records.
- Worked well in a team setting, providing support and guidance
Formation
Bachelor of Science - Business Administration
(Protestant University of Congo
Kinshasa, DRCCompétences
- Supervision and Leadership
- Task Prioritization
- Decision-Making
- Written Communication
Langues
French
Native or Bilingual
English
Full Professional
Chronologie
Assistant, Business Support
Canada Mortgage and Housing Corporation (CMHC)
10.2024 - Actuel
Bilingual Senior TA Clients Specialist
Fidelity National Information Services, FIS
08.2022 - 02.2026
Bilingual French Helpdesk (Account Specialist II)
JPMorgan & Chase Co
06.2013 - 06.2022
Bachelor of Science - Business Administration
(Protestant University of Congo