BOB SANGWA
York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bilingual Senior TA Clients Specialist
Fidelity National Information Services, FIS
08.2013 - Current
- Acting as mediator or agent between investors and mutual fund houses
- Maintaining personal information, investor records such as account balances and transactions and ownership transfer records
- Managed over 50 customer calls per day
- Issuing and redeeming mutual fund units, updating ownership records, and processing transactions related to transfer of ownership
- Payment of dividends and interests
- Issuing Certificates to Show Ownership Change
- Providing Support Services
- Assisting client with Legal Compliance
- Performing Corporate Action.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Bilingual French helpdesk (Account Specialist II)
JPMorgan & Chase co
06.2013 - 06.2022
- Answering externals calls from merchants calling with e-commerce inquiries for Orbital, Hosted Checkout, CMC-Plus, JPMPP, and internal calls
- Responding to email inquiries from internal (Sales, RMs, Product, MIT) and external partners
- Assisting with special projects such as terminal software and hardware launches
- Managing and completing technical escalation
- Managed over 50 customer calls per day
- Worked well in a team setting, providing support and guidance
Education
Bachelor’s degree - business administration
UPC (Protestant University of Congo)
Kinshasa DRC2004
High School Diploma - Accounting
Complexe Scolaire Les Loupiots, R. of Congo
Kinshasa DRC07.1997
Skills
- Knowledge of Virtual Machines / Citrix
- Customer-focused with strong relationship-building skills
- Strong communication skills and team player
- Ability to work under pressure and meet deadlines
- Working knowledge of Microsoft Word, Excel, and PowerPoint
Traveling
Travel gives me a sense of being free and independent. it makes my mind open to new experiences all the time. Even during a flight, i get to taste new food, hear a new language, see new ways of dressing and listen to new kinds of music. This is very exciting and i thoroughly enjoy my life during these moments. i was borned in the democratic republic of Congo in Kinshasa city ( Africa), i have visited Congo Brazzaville, Giseni city in Rwanda, Brussels in Belgium, Paris in France and i m in canada since 2009. I also visited different cities in Ontario and Quebec and still planning to visit more province in canada and to go to the united states as well.
Timeline
Bilingual Senior TA Clients Specialist
Fidelity National Information Services, FIS
08.2013 - Current
Bilingual French helpdesk (Account Specialist II)
JPMorgan & Chase co
06.2013 - 06.2022
Bachelor’s degree - business administration
UPC (Protestant University of Congo)
High School Diploma - Accounting
Complexe Scolaire Les Loupiots, R. of Congo
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