Bob Casson
Winnipeg
Summary
Adept at fostering customer relations and enhancing small business operations, I significantly increased repeat business and referrals at RWC Yard and Tree Care. My tenure at the University of Winnipeg honed my verbal communication and relationship-building skills, ensuring student success and satisfaction. I excel in creating efficient processes and motivating teams to achieve excellence.
Overview
25
25
years of professional experience
Work History
Owner
RWC Yard and Tree Care
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by employees
- Increased customer satisfaction by implementing efficient business processes and providing great service.
- Trained and motivated employees to perform daily business functions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace in terms of pricing, upgrading equipment, or advertising
Academic Advisor Assistant
University of Winnipeg
01.2000 - 12.2013
- Managed a caseload of diverse students, offering personalized assistance based on individual needs
- Streamlined administrative processes by maintaining organized records of advising appointments, notes, and correspondence with students.
- Provided accurate and timely information on curriculum, course selection, and degree requirements to ensure students remained on track for graduation.
- Coordinated with campus partners to connect students with appropriate resources for personal, financial, or academic support when needed.
- Supported academic advisors in developing individualized education plans for students, resulting in improved academic performance.
- Participated in ongoing professional development opportunities to stay current on best practices in academic advising methodologies.
- Developed strong relationships with students through regular communication and empathetic support, fostering positive learning environments.
- Maintained up-to-date knowledge of institutional policies, procedures, and resources to provide accurate guidance to students.
- Mentored new academic advisor assistants, sharing best practices and knowledge of institutional policies to ensure consistent quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor Of Business Administration - Arborist
University of Manitoba
Winnipeg, MB06.2021
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Professional Working
English
Elementary
Timeline
Owner
RWC Yard and Tree Care
01.2014 - Current
Academic Advisor Assistant
University of Winnipeg
01.2000 - 12.2013
Bachelor Of Business Administration - Arborist
University of Manitoba
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