BOATENG OBIRI EMMANUEL

• Assisting in building the company's online presence, including product listings, customer engagement and reviews, helping drive brand awareness and sales
• Maintain accurate records of customer interactions
• Provide product information, pricing and availability to clients
• Assembling, testing and optimizing custom-built computers based on client specifications, ensuring high performance systems for gaming, professional and personal use.
• Resolved guest issues with professionalism, demonstrating excellent customer service skills.
• Provided excellent customer service to cultivate loyalty and satisfaction.

Company Overview: E-commerce

• Monitored inventory levels, updated stock and collaborated with suppliers to maintain product availability
• Analyzed sales data and customer feedback to help improve product offerings and optimize the online shopping experience
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Managed product listings, include creating, editing and optimizing product descriptions, images and prices to ensure accuracy and appeal
• Processing customer orders, ensuring timely and accurate shipments while providing top-notch customer service.

• Provided input on contractual agreements for products and services to develop options and maximize profit margins
• Prospected new customers to generate sales leads and increased revenue from existing clients
• Promoted company products and services by attending trade shows and industry conferences
• Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks
• Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity
• Conducted market analyses and presented findings to product team to develop and enhance product offerings
• Researched product availability and acquired use, benefits and pricing structure information for clients
• Fostered positive relationships with team members to improve company culture and increase productivity
• Reconciled billing discrepancies with regulatory agencies and finance department
• Optimized sales strategies through continuous analysis of performance metrics and customer feedback.
• Developed targeted marketing campaigns, driving increased brand awareness among potential customers.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
• Maintained clean and organized files by keeping accounts payable records up to date.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
• Maintained clean and organized files by keeping accounts payable records up-to-date
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
• Prepared and mailed invoices to customers, processed payments, and documented account updates
• Communicated regularly with customers regarding account questions and issues
• Supported management by processing invoices and documents with consistent on-time delivery
• Minimized outstanding debts through diligent follow-ups on overdue invoices and effective negotiation with clients or debtors
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions
• Balancing accounts payable and receivable transactions , ensuring timely payments and accurate recordkeeping
• Monitored cash flow closely to prevent liquidity issues and ensure smooth business operations
• Developed monthly, quarterly and annual profit and loss statements and balance sheets

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
• Performed outbound sales and follow-up calling activities
• Delivered client services and acquired new relationships by cross-selling relevant products and services, whiles learning and adapting to new technology and software.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Explored new technologies and approaches to streamline processes
• Prepared project presentations and reports to assist senior staff
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Evaluated customer needs and feedback to drive product and service improvements
• Gathered, organized and input information into digital database
• Generated reports detailing findings and recommendations
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.