Bo Sun
Richmond Hill,ON
Summary
Proven Store Manager with a track record of enhancing customer satisfaction through expert training in customer service and product knowledge at Korean Grill House. Skilled in effective communication and problem-solving, demonstrated the ability to quickly adapt and boost team efficiency. Achieved significant improvements in customer relations and operational productivity without compromising quality or service.
Overview
9
9
years of professional experience
Work History
Sales Assistant
The Forth Plastic Factory of Harbin
Harbin, China
03.2014 - 04.2015
- Prepared merchandise for sale by pricing or tagging
- Demonstrated respect friendliness and willingness to help whatever or whoever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Store Manager
Korean Grill House
745 Yonge St.
02.2006 - 05.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
College Diploma - Business Administration
Centennial College of Applied Arts And Technology
Scarborough, ON05.2007
Skills
- Customer services
- Effective communication
- Problem solving
- Active listening
Languages
English
Limited Working
Timeline
Sales Assistant
The Forth Plastic Factory of Harbin
03.2014 - 04.2015
Store Manager
Korean Grill House
02.2006 - 05.2013
College Diploma - Business Administration
Centennial College of Applied Arts And Technology