Bo Li
Brampton,ON
Summary
With over 14 years of experience of field service technician, I excel in delivering exceptional technical support and achieving high customer satisfaction. Professional trained and certified full product line of Canon devices and other brands.
Overview
15
15
years of professional experience
Work History
Service Technician
Smart Print Inc
07.2023 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in both hardware and software.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maintained company field stocked with repair and replacement parts.
- Responded quickly to emergency service requests for timely on-call support.
Service Technician
TIG (Technology Integration Group)
05.2015 - 07.2023
- Diagnosed and troubleshot problems, repairing, and restoring devices to peak performance.
- Installed new equipment and explained operation and routine maintenance to customers.
- Replaced faulty components and performed preventive maintenance to secure smooth operations.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Technician
Toner Express Inc
02.2010 - 05.2015
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested devices, noting issues and completing preventive maintenance.
- Performing installations, deinstallations, and/or relocations at customer site.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
Postgraduate - Small Business Entrepreneurship
George Brown College
Toronto, ON08.2009
Diploma - International Trade
Xi'an Fanyi University
China2007
No Degree - Mechanical Engineering
Shijiazhuang Technical Education Center
China2004
Skills
- 14 years of experience
- Canon certified
- Lexmark certified
- CompTIA A certified
- HP certified
- Valid driver's license with clean record
Timeline
Service Technician
Smart Print Inc
07.2023 - Current
Service Technician
TIG (Technology Integration Group)
05.2015 - 07.2023
Service Technician
Toner Express Inc
02.2010 - 05.2015
Postgraduate - Small Business Entrepreneurship
George Brown College
Diploma - International Trade
Xi'an Fanyi University
No Degree - Mechanical Engineering
Shijiazhuang Technical Education Center
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