BÉNIE MAWU
Winnipeg
Summary
Energetic and customer-driven Sales Associate with 4+ years of experience in retail, customer service, and direct sales. Skilled in upselling, managing point-of-sale (POS) systems, resolving customer complaints, and working effectively in team-oriented environments. Demonstrates reliability, adaptability, and a commitment to delivering outstanding service. Adept at fostering customer loyalty and supporting store success through strong communication, product knowledge, and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Lion Star Consulting
02.2025 - Current
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Performed direct sales of home and personal care services through door-to-door interaction.
- Built trust with potential clients by clearly explaining services and handling objections with professionalism.
- Maintained prospect tracking, lead qualification, and follow-up systems using digital tools.
- Reached and exceeded weekly sales targets consistently through strategic planning and execution.
- Developed resilience, negotiation skills, and interpersonal communication under high-pressure scenarios.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE/CUSTOMER GREETER
CABELA'S
01.2021 - Current
- Delivered outstanding customer service while processing transactions quickly and accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Promoted the store's loyalty program, increasing sign-ups and return customers.
- Supported visual merchandising by organizing displays to align with brand and seasonal themes.
- Assisted with inventory counts, loss prevention procedures, and restocking during peak retail periods.
- Provided mentorship to new staff on best practices and customer engagement strategies.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer needs and made product recommendations to increase sales.
EVENT STAFF
PLANTINUM PARKING MANAGEMENT
01.2024 - 01.2025
- Assisted guests and coordinated vehicle flow at high-traffic events, ensuring smooth operations.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Delivered logistical support and answered inquiries, enhancing guest satisfaction.
- Monitored parking lots for security compliance and directed vehicles to appropriate zones.
- Supported event setup, signage placement, and guest services during both indoor and outdoor events.
- Responded to inquiries from attendees and addressed any issues or complaints.
SALES ASSOCIATE
PUMA
08.2022 - 01.2023
- Met and exceeded sales goals through strategic product recommendations and upselling techniques.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new hires on customer engagement standards and company policies.
- Maintained cleanliness and efficiency across sales floor, fitting rooms, and checkout areas.
- Collaborated with visual merchandisers to implement impactful product displays.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
CREW MEMBER
LITTLE CAESARS
06.2019 - 01.2020
- Provided prompt and accurate service in a fast-paced food service environment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Cross-trained in food prep, cashiering, and cleaning duties to maximize operational efficiency.
- Supported a team-focused environment and helped reduce wait times during peak hours.
- Ensured all health and safety regulations were met during kitchen operations.
- Assisted with restocking, inventory rotation, and opening/closing procedures
- Collaborated with team members to complete orders.
SERVICE WINDOW ATTENDANT
RICADEL FOOD TRUCK
09.2017 - 01.2019
- Provided friendly customer service, processed cash payments, and fulfilled orders accurately
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed locker room inventory and supplies, replenishing as needed.
- Handled customer complaints calmly and efficiently, ensuring satisfaction
- Maintained clean and organized workspaces during high-traffic periods
Education
Associate's Degree - Business Administration
Red River College
06-2026
High School Diploma -
Vincent Massey Collegiate
07-2021
Skills
- Customer Service
- Cash Handling & POS Systems
- Attention to Detail
- Self Discipline
- Reliability
- Teamwork
- Time Management
- Conflict resolution
- Multitasking in High-Traffic Environments
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication (written and verbal)
- Problem-solving
- Time management
- Leadership
- Adaptability
- Critical thinking
- Interpersonal skills
- Active listening
Timeline
Independent Contractor
Lion Star Consulting
02.2025 - Current
EVENT STAFF
PLANTINUM PARKING MANAGEMENT
01.2024 - 01.2025
SALES ASSOCIATE
PUMA
08.2022 - 01.2023
CASHIER/CUSTOMER SERVICE REPRESENTATIVE/CUSTOMER GREETER
CABELA'S
01.2021 - Current
CREW MEMBER
LITTLE CAESARS
06.2019 - 01.2020
SERVICE WINDOW ATTENDANT
RICADEL FOOD TRUCK
09.2017 - 01.2019
Associate's Degree - Business Administration
Red River College
High School Diploma -
Vincent Massey Collegiate
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