Summary
Overview
Work History
Education
Skills
Soft Skills
Timeline
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BLESSY JOSE

Scarborough,ON

Summary

IT Professional with well-rounded background implementing new technological solutions and improvements. Strong experience in managing all phases of Software Development Life Cycle (SDLC) for small/medium size projects from requirement gathering, to development, deployment and User Acceptance testings. Resourceful and committed to continually advancing knowledge of relevant technologies. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions.

Overview

5
5
years of professional experience

Work History

IT Technical Advisor(Intern)

Intact Financial Corporation
01.2023 - 04.2023
  • Learn new technologies when directed as future development may involve diverse development platforms, software, hardware, technologies and tools.
  • Learned basics of mainframe platform and its basic programming and scripting languages like JCL and REXX and COBOL.
  • Created JCLs and PROCs for running jobs and used various IBM utilities like IEBGENER, IDCAMS and IEDCOPY.
  • Researched on opportunities to modify software to avoid future problems and promote continuous improvement.
  • Worked on Zowe and its component Zowe explorer to understand how it could be utilized to modernize ZO/S interactions.
  • Worked on various process improvement initiatives that saved time and money.
  • Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.

Technology Analyst

Infosys Limited
12.2017 - 08.2021
  • Telecom OSS Service Assurance Fault Management Engineer responsible for design, implementation of fault management solutions.
  • Drive design discussions/engagements with Customer side solution engineers SMEs/Product Owner for requirement elicitation/application.
  • Implementation of IBM Netcool Fault Management solutions for Telecom IP/Wireless/Access/HFC networks.
  • Alarm Monitoring and Troubleshooting using Network Monitoring Tool Netcool IBM Tivoli OMNIBUS 8.1
  • Involved in gathering and defining customer requirements to understand Business Requirements, Functional Requirements and High level Designs to develop clear specifications for project plans.
  • Followed Agile Methodology in delivering projects using Scrum framework.
  • Involved in handover, deployment activities like code merge in GITHUB, deploying changes in Production following CI/CD, post verification test after specific module deployment, reports preparation related to change.
  • Coordinate with Problem Management, Change Management and Configuration management to ensure correct and consistent data is provided to Incident Management Process.
  • Closely involved and represented Business Critical Application Support following ITIL methodologies.
  • Worked as production support analyst and provided on-call support by monitoring critical job flows and quickly fixing job abends.
  • Worked on production failures and interacted with different interface application teams to resolve issues.

Education

Certificate -

Loyalist College in Toronto
Toronto, On
05.2023

Bachelor of Technology - Electronics And Communications

Viswajyothi College of Engineering And Technology
Kerala, India
05.2017

Skills

    Programming

    Python

    Java
    SQL
    REXX

    Scripting

    Shell

    Perl

    JCL

    Enterprise Tools

    IBM Tivoli Netcool OMNIbus Suite

    Splunk

    Remedy Ticket Management System

    CA TrapXploder

    DevOps Tools

    Ansible
    GIT
    Atlassian (Bitbucket/Confluence/JIRA)

    Process Knowledge

    Agile

    Scrum

    ITIL

    Web Technologies

    HTML & CSS

    JavaScript

Soft Skills

• Good Communication Skills
• Team Player
• Analytical and Problem Solving Skills 

• Attention to detail
• Adaptability and willingness to learn

Timeline

IT Technical Advisor(Intern)

Intact Financial Corporation
01.2023 - 04.2023

Technology Analyst

Infosys Limited
12.2017 - 08.2021

Certificate -

Loyalist College in Toronto

Bachelor of Technology - Electronics And Communications

Viswajyothi College of Engineering And Technology

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