Smartsheet
BLESSING IHEOMACHI NWACHUKWU
CUSTOMER SUCCESS MANAGER
Brantford,ON
Summary
Proactive and meticulous CRM professional with over five years of experience in corporate industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
General Production Laborer
Maple Leaf
02.2024 - 05.2024
- Supported management initiatives by diligently executing new production processes aimed at maximizing productivity without compromising quality.
- Participated in ongoing training programs to stay current on industry trends and enhance personal skillset as a General Production Laborer.
- Maintained a safe working environment, following strict safety protocols and implementing best practices to minimize accidents.
- Sustained high levels of employee morale by fostering a culture of respect and open communication among team members.
Customer Support Team Lead
Bethel Professional House
11.2019 - 10.2023
- Streamlined support processes for improved efficiency and reduced response times.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Solved database and pricing issues to reduce company expenditures 90%.
- Maximized productivity by supervising, mentoring and scheduling team of 6 customer support personnel to meet organizational and operational objectives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
LLB (Hons) - Law
Babcock University
Ogunstate, Nigeria 05.2001 -
Skills
- Customer Education
- Sales proficiency
- Client Relationship Building
- CRM software expertise
- Database Administration
- Vendor Relationship Management
- Administrative Management
- Written Communication
- Task Prioritization
Software
Salesforce
Excel
Word
Certification
Product Management
Timeline
General Production Laborer
Maple Leaf
02.2024 - 05.2024
INCO Green Digital Skills Certificate
02-2024
Product Management
11-2022
Customer Support Team Lead
Bethel Professional House
11.2019 - 10.2023
LLB (Hons) - Law
Babcock University
05.2001 -
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