Blessing Salami
Scarborough,Canada
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
7
7
years of professional experience
Work History
Contact Centre Representative, Everday Banking
TD Bank
05.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with team members to achieve monthly targets.
Orientation Team Volunteer
Centennial College
01.2024 - Current
- Treated people from all backgrounds with dignity and respect
- Used active listening skills to communicate clearly in discussions
- Learned tasks quickly to improve performance
- Meet, greet, and provide directions to groups of first-year students as a member of the orientation welcome team
Foodbank Volunteer
Toronto Foodbank
12.2023 - Current
- Recorded donation amounts and updated inventory to reflect changes
- Stocked food bank shelves and faced items for easy access to labels and nutrition information
- Verified expiration dates and physical condition of donated foods
- Collaborated with team members to ensure timely distribution of food to clients in need
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions
Account Management Supervisor
First City Monument Bank
04.2023 - 08.2023
- Implemented innovative solutions to complex problems, resulting in increased efficiency and cost savings for the company.
- Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.
- Established team priorities, maintained schedules, and monitored performance.
- Did second level approval for transactions
Head Of Banking Operations / Cash Officer
First City Monument Bank
06.2022 - 04.2023
- Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service
- Managed company risk by assessing applications to accurately determine customer's creditworthiness
- Fostered collaborative work culture using relationship-driven approaches and strong conflict mediation
- Achieved banking, business administration, and financial tasks to guarantee five-star service for clients
- Maintained operation of 6 automated teller machines (ATM)
- Enhanced department performance by recruiting, hiring, and training qualified personnel
- Spearheaded initiatives to increase operational stability and compliance
- Applied clear custody and control procedures to maintain secure records
- Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
Customer Service Officer
First City Monument Bank
06.2018 - 06.2022
- Attained accounting accuracy by reviewing and reconciling charges
- Assisted customers needing help with setting up accounts, processing payments, and correcting errors
- Maintained records and database with regular, accurate updates
- Managed a team of three customer service officers who have consistently attained the highest performance levels and quality customer care across the bank, both meeting and exceeding requisite KPIs and target
- Supported continuous improvement initiatives by encouraging team members to share insight and expertise
- Educated customers on products based on expert, up-to-date product knowledge
- Educated and onboarded newly hired employees by explaining company policies and job duties
- Documented, researched, and resolved customer service issues
- Built trusting relationships with customers to better understand their needs
Education
Graduate Certificate - Financial Planning
Centennial College
04-2024
Bachelor of Science (B.S.) - Chemistry
University of Lagos
Lagos, Nigeria01-2016
Skills
- Escalation Management
- Complaint Handling
- Client Relationship Building
- Customer Retention
- Listening Skills
- Team Collaboration
- Conflict Resolution
- Progress Reporting
- Attention to Detail
- Goal-oriented mindset
- Customer relations
- Client relationship building
- Customer support
Languages
English
Timeline
Contact Centre Representative, Everday Banking
TD Bank
05.2024 - Current
Orientation Team Volunteer
Centennial College
01.2024 - Current
Foodbank Volunteer
Toronto Foodbank
12.2023 - Current
Account Management Supervisor
First City Monument Bank
04.2023 - 08.2023
Head Of Banking Operations / Cash Officer
First City Monument Bank
06.2022 - 04.2023
Customer Service Officer
First City Monument Bank
06.2018 - 06.2022
Graduate Certificate - Financial Planning
Centennial College
Bachelor of Science (B.S.) - Chemistry
University of Lagos
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