Summary
Overview
Work History
Education
Skills
Timeline
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BLESSING OSAIGBOVO AIGBE

Castlegar

Summary

Professional and a hard worker with solid experience and readiness for a cashier role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

5
5
years of professional experience

Work History

Cashier

Shoprite Mall
02.2022 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Scanning items or inputting item codes for purchased goods
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Call Center Operator

Insurance Supermarket Inc
02.2020 - 01.2022
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Kept up-to-date on product knowledge and company updates, allowing for informed assistance when speaking with customers about various offerings.
  • Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
  • Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
  • Reduced average call time for improved efficiency through active listening and clear communication skills.

Education

Business Management Diploma -

Selkirk College
Castlegar, BC
04.2025

Skills

  • Excellent customer service
  • Strong communication skills
  • Organizational skills
  • Attention to details
  • Problem solving skills
  • Time management
  • Adaptability
  • Customer assistance
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Refunds and exchanges
  • Merchandise restocking
  • Attention to detail
  • Inventory restocking
  • Basic math
  • Goal oriented
  • Interpersonal skills
  • Customer support
  • Data entry
  • Teamwork and collaboration
  • Computer skills
  • Calm and professional under pressure
  • Reliability
  • Multitasking Abilities

Timeline

Cashier

Shoprite Mall
02.2022 - 11.2024

Call Center Operator

Insurance Supermarket Inc
02.2020 - 01.2022

Business Management Diploma -

Selkirk College

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