Blessing Omonade
Toronto,Ontario
Summary
Motivated and outcome-driven Benefits Specialist with a solid educational foundation, diverse skill sets, and a wealth of knowledge acquired through multiple work experiences over the course of a 9 year career, encompassing roles in Benefits Management, Quality Assurance Analysis, Technical Support, and Client Services in various industries.
Consistently demonstrating a knack for improving service delivery, expanding expertise, and surpassing expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Specialist
People Corporation
11.2022 - Current
- Analyzed existing plans and recommend plan design changes based on current benefit trends.
- Carried out Benefit marketing procedure and prepare RFPs for Benefit marketing to maximize plan value and ensure plan competitiveness.
- Worked with implementation team to ensure accuracy of plan specifications.
- Created interactive employee communication to notify employees of changes to plan design.
- Worked closely with Benefit Consultants on ongoing reporting and benefits projects.
- Adhered to reporting requirements to effectively audit, report financials and plan details to make informed decisions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
Quality Assurance Analyst/ Continuous Improvement
Canada Life Assurance Company
05.2021 - 11.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Identified areas of improvements to increase productivity and boost workflow.
- Supervised a team of employees providing coaching, feedbacks and mentoring.
- Developed and delivered an enhanced Quality program to elevate customer experience.
- Created reports and compiled data to inform successful delivery on quality and coaching tactics.
- Acted as subject matter expert on Individual Health product lines and health and dental benefits.
- Displayed elevated level of personal ownership, collaboration, with holistic value-centric perspective, work adaptability and innovation.
- Developed training and coaching materials and metrics.
Senior Client Relations Specialist
Canada life Assurance Company
08.2018 - 05.2021
- Provided valuable insurance information to plan members, service providers and other stakeholders
- Mentored new employees by listening in on calls and providing feedback for improvement
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Ensured customer satisfaction by attending to customer issues efficiently
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Handled high volume of calls daily, explaining group insurance benefits to clients and following up on claim payment status
- Followed strict financial services guidelines such as privacy guidelines, order of benefits and investigative review
- Analyzed benefit coverage information and forward claims to examiners for reassessment where necessary.
Customer Service Representative
24-7 InTouch
08.2015 - 06.2018
- Assisted clients from different spheres of life seeking advice, information or services and provided required information in a timely manner.
- Ensured customer satisfaction through effective communication in a polite manner.
- Provided technical support and website navigation assistance to clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Environmental Analyst- Intern
Ontario Ministry of Environment
04.2015 - 07.2015
- Reviewed Environmental Risk Assessment reports.
- Reviewed site records to determine possible exceedances in contaminants of concern on the property.
- Involved in various surveys and information gathering.
- General office support including document review, typing and filing.
- Conducted surveys within surrounding communities and followed up on environmental incident report.
- Worked on quality control and ensured strict guidelines were upheld.
Education
Certificate - Total Rewards
International Foundation of Employee Benefit Plans
Toronto, ON05.2023
Certificate - Fundamentals in Group Benefits
International Foundation of Employee Benefit Plans
Toronto, ON12.2022
Certificate - Business Analysis
Topron Academy
Toronto, ON02.2016
Graduate Certificate - Environmental Monitoring And Impact Assessment
Cambrian College of Applied Arts And Technology
Sudbury, ON07.2015
B.Eng - Environmental Engineering
University of Port Harcourt
Port Harcourt05.2011
Skills
- Strong interpersonal and problem solving skills
- Advanced knowledge of Employee Benefits
- Excellent communication and Organizational skills
- Employee Benefits Management
- Critical Thinking
- Requirements Gathering
- Conflict Resolution Skills
- Analytical Skills
- High Technical Ability(Tech Savvy)
- Change Management
Technical Skills
Adobe InDesign
Microsoft Office
JIRA, Confluence and Miro
Agile methodology
Business Analysis
Basic SQL
Certification
Certified Scrum Master
Scrum Alliance Inc
Timeline
Benefits Specialist
People Corporation
11.2022 - Current
Quality Assurance Analyst/ Continuous Improvement
Canada Life Assurance Company
05.2021 - 11.2022
Senior Client Relations Specialist
Canada life Assurance Company
08.2018 - 05.2021
Customer Service Representative
24-7 InTouch
08.2015 - 06.2018
Environmental Analyst- Intern
Ontario Ministry of Environment
04.2015 - 07.2015
Certificate - Total Rewards
International Foundation of Employee Benefit Plans
Certificate - Fundamentals in Group Benefits
International Foundation of Employee Benefit Plans
Certificate - Business Analysis
Topron Academy
Graduate Certificate - Environmental Monitoring And Impact Assessment
Cambrian College of Applied Arts And Technology
B.Eng - Environmental Engineering
University of Port Harcourt
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