Blessing Ogunniran
Regina,Saskatchewan
Summary
Accomplished Sales Associate with a proven track record at Ends Grocery Store, enhancing customer satisfaction and fostering repeat business through exceptional service and problem-solving skills. Adept in POS System Operation and known for strong communication abilities, consistently exceeding service standards and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Ends Grocery Store
10.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer Confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Surpassed revenue targets
Customer Representative
ShopRite Supermart
12.2016 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention Rates
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped large volume of customers every day with positive attitude and focus on Customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
Sales Representative
Folics Gem Supermarket
02.2014 - 06.2016
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Skills
- Customer service
- Problem-solving skills
- Reliable and punctual
- POS System Operation
- Creative Thinking
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Goal-Oriented
- Teamwork and Collaboration
- Listening skills
- Multi-tasking strength
Certification
- CPR/AED Certification
Timeline
Sales Associate
Ends Grocery Store
10.2023 - 06.2024
Customer Representative
ShopRite Supermart
12.2016 - 05.2023
Sales Representative
Folics Gem Supermarket
02.2014 - 06.2016
- CPR/AED Certification
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